Featured Image Credit: 70154 via Pixabay. If you need further information regarding documents required for rail travel, pleasecall usand speak with our Rail Vacation Specialists today. Monday - Friday: 9:00 AM - 7:00 PM (EST) Saturday: 9:00 AM - 5:30 PM (EST) Sunday: Closed. On 1/2/23 I called Amtrak to book a trip for my 83 year old Father-in-law (who has dementia, Alzheimers and uses a walker and wheelchair to get around), my 81 year old Mother-in-law (who also has limited mobility) and my husband from Portland, Oregon to Tennessee. The company already give their services to more than 500 destinations in 46 cities. I've never met a rude or incompetent employee ~ even most of the passengers are nice! R. Conn. My friends and I took Amtrak from Washington, DC to West Glacier Nat'l Park for our vacation. Build the right vacation to fit your budget. Amtrak Corporate Office & Headquarters (202) 906-3000. See two oceans, cross the Rockies, and all the land in-between with one of these North American adventures. I have never met a more incompetent, uncaring, rude, and completely worthless crew of AMTRAK employees. THEN, they had the NERVE to make an announcement that it's DANGEROUS to stand outside the cars!!!! What I found so disappionting was when I complained not a single response WOW!!!!!! Create the perfect train vacation designed exclusively for you, by you! The reservation number was D584D2. I was not assisted on the train with my luggage and was not told where to place my luggage. Corporate Headquarters 500 Water Street, 15th Floor Jacksonville, FL 32202 904-359-3200. Performance & security by Cloudflare. Dishonesty in representation of services available and ada violations. They are NOT handicapped or service dog friendly! Customer Service Scoreboard . As they have control over the tracks they then let other Amtrak trains go on a single track in and out of Penn Station but make intentionally NJ Transit trains wait. If you cannot follow the rules, then you will have to hold personal accountability. Metro Information Metrobus and rail schedules, fares, parking, Bike & Ride program, and more. Boston Field Office Two South Station, 2nd Floor Boston, MA 02110. 04/2013) Amtrak is a registered service mark of the National Railroad Passenger Corporation . This complaint was posted by a verified customer. His train was scheduled to leave Bakersfield @ 4:50 am on 9/21. (312) 322-6740. marketing@metrarr.com . See where the train. Amtrak screws up and NJ Transit looks like the loser. 47% Reservations & Customer Service +1 215 856 7924. Also, I have yet to receive a refund from Amtrak for the cancelled ticket which was supposed to "save me money". Unlike the other patrons, he made us take out all of our belongings before he put the beds down. Your Amtrak Vacation journey can start from any of the over 500 Amtrak stations across North America. Not accommodating and customer service stinks, I think they hire miserable people who like to cause pain. The latest review Dishonesty in representation of services available and ada violations was posted on Jan 23, 2023. 1 0. Rating 2.1. Nor are they personal care providers. Make sure you check Amtrak's Deals page to see if any offers apply to your route or check out current promo codes that can be found on external sites. Feb 4, 2023. Sincerely,Michael Bondbonded1@hotmail.com. p # p # %6 . Gain instant access to our online brochures and download them for free. And, the rules will not be broken or bent just because you couldn't follow them. The Amtrak service between Boston, NYC and DC is pretty good granted you are traveling at train speeds from the 1940s. Initial Amtrak complaints should be directed to their team directly. Explore the spectacular Canadian Rockies by rail with these chart-topping vacations. Sign up before March 3rd to save up to $500 with our Flash Sale! Reviews . I recently took the Capital Limited between DC and Chicago and had a wonderful time. (800) 562-1904. You can also use their Contact Us page to contact the company.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,100],'headquarterslist_com-box-4','ezslot_2',183,'0','0'])};__ez_fad_position('div-gpt-ad-headquarterslist_com-box-4-0'); This section will provide you with various ways you can get in touch with Amtrak or one of the companys representatives via social media or the official site. Washington, District of Columbia, US, 20002. Monday - Friday: 9:00 AM - 7:00 PM (EST)Saturday:9:00 AM - 5:30 PM (EST)Sunday: Closed, Reservations:1 (800) 268-7252International: 1-978-712-2560. Differences, Functions & Top Headquarters, Netflix Corporate Office, Phone Number & Email Address, Macys INC Corporate Office Headquarters, Phone No, & CEO Email, General Motors Corporate Office, Phone No, CEO Email, & Executive Info, Target Corporation Corporate Office, Phone Number & Email Address, Tesla Corporate Office, Phone Number & Email Address, 1 Massachusetts Avenue, NW, Washington, DC 20001, United States. Hours for CCT Connect customer service are 8 am-5 pm Mondays-Fridays. (312) 542-8381. metraboard@metrarr.com. Amtrak employs more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The action you just performed triggered the security solution. 1601 S Columbus Blvd. . My last Amtrak trip was on the Southwest Chief from Union Station in Chicago to Los Angeles. They are safety measures. Then, this article is for you. Looking for a particular Amtrak employee's phone or email? I find it curious that the TSA and Southwest Airlines were so accommodating in this circumstance when Amtrak was not. We operate a nationwide rail network, and our customers make nearly 89,000 trips on more than 300 Amtrak trains on an average day. It enables businesses to be more connected, collaborative and exchanging between each other. Our Rail Vacation Consultants or a local Travel Advisor will assist you in making any adjustments to fit your travel style. Experience the adventure of traveling overnight with these unforgettable rail experiences. Amtrak is partly owned by the United States government and was formed by the consolidation of several privately owned train companies. Washington DC 20002 Amtrak corporate phone number: (202) 906-3000 Average Rating and Total Reviews. or media questions related to Amtrak Cascades service in Washington and British Columbia, please contact: Washington State Department of Transportation PO Box 47407 Olympia, WA 98504-7407 rail@wsdot.wa.gov 360-705-7900 Until finally forcefully sitting someone next to me who was also traveling a "short" distance (still farther than my stop). Travel date December 02/22. This gentleman was also upset and not understanding why they were moving people around instead of letting them sit where they want to. If nothing else, it is a poor example of customer service. Additionally, each passenger can check up to 4 bags 2 free of charge and 2 for $20 per bag, each not to exceed 50 lbs(23 kg), 75 linear inches (length + width + height) if the origin and destination stations offer checked baggage service. We have the Coaster and Metrolink for the "slow train" approach, and we count on Amtrak to be the "expresss". Phone Number:1 (877) 444-4773. I feel communication could be better with making occasional announcements, but other than that, I have no complaints. 24. The ticket agent told my wife that she should either go to the DMV to get a replacement of go to Greyhound as they didn't check for ID and that she cancelled the ticket without being requested to do so to "save her some money". 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We are open to Members and the general public. Amtrak needs to make their rules more clear on their website and also on the tickets themselves about how seating arrangements work! They put me off the train in the rain in Van Nuys. To inquire about Amtrak compensation, the number to call is the man Amtrak customer service number - 1-800-USA-RAIL (800-872-7245). Surely, Amtrak would apologize and refund him when he returned. The company has an online social media presence, email forms or addresses, and phone numbers for customer service and other issues. 10 photos. Rating 2.1 See Also: Phone Number Preview / Show details My trip was 3hrs long, I don't think that's a short time to be forced to sit next to someone I don't want to. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Get immediate support for your Amtrak support questions from HelpOwl.com. For all MTA services, dial 511, the New York State transit and traffic line. Amtrak is the US' intercity passenger rail provider and its only high-speed rail operator. We'll be in touch as soon as we can. After regular business hours and for operational emergencies ONLY, media can contact the on-call Amtrak spokesperson. Amtrak Baggage Room. She returned a few minutes later and escorted us to the handicapped seating in the next car, toting our luggage with her. She did so and as the representative at the train was about to allow my son to board, the ticket agent rolled up on a golf cart telling them that this was illegal and that she had cancelled the ticket. Are you afraid of doing repairs or improvements on your car or home? This office is the major Amtrak Philadelphia, PA area location. See detailed Amtrak customer service rankings, * . Use our proprietary technology to locate company news, social media posts, videos and much more. Exciting escapes to a breath-taking national park or spectacular city destination. They continue to invite applicants without following up on process. Walls, windows, mirrors, floor, bathroom. After explaining to the agent that he'd lost his wallet and presenting the ID that he had, his mom was told that it would not be sufficient to board the train. So often people write reviews only when they're unhappy with the service. You can upgrade your coach accommodationsto business class on the regional trains, or toa privatesleeper on thelong-distancetrains. Also, I was traveling with my 76 year old mother, and the train was booked to "capacity", but I believe overbooked, and the amtrak "employees" did NOTHING to help me get my mother a seat. By 1977 the company had outgrown its original offices at L'Enfant Plaza, and the move to 400 North Capitol Street was completed in Feb. 1978. Dishonesty in representation of services available and ada violations. Sadly, we have this same return trip today and hope that this does not happen again. Multi-Destination Rail Journeys with Amtrak VacationsWatch Now, First Aired: February 1st Their trains get stuck disabled in the tunnel on the tracks a lot. Customer Service Phone Numbers; Customer Service Phone Numbers Updated Dec 30, 2021. He didnt take the time to show us whether it was to the left or right. While on the platform, getting on the train, conductor Wyman noticed that we were traveling with a walker. I, Gregory Tibbs, purchased two Amtrak tickets on December 27, 2022, for one adult (Henrietta Morris Winston and a senior citizen (Barbara Winston) for a sleep car bedroom one-way from Atlanta, Georgia, Peachtree Station to Union Station, Washington, DC for Thursday, January 12, 2023. eCorporateOffices. What is the phone number of Amtrak Claims Office? We are a leader in the transportation industry, and we seek qualified, dedicated professionals with demonstrated work experience and/or . 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