Then, click on the account details option. Dont even think of doing it via text. All times are central standard time (CST). Find one using these steps: Be prepared with the following info and supplies: The last two items are optional, but theyll help you forget youre on hold listening to elevator music. Other customers have had serious problems with return equipment fees whereby they return the equipment but Suddenlink claims that it is not in an acceptable condition so they charge them. Provide the relevant account information (your account number and PIN). Built-in antennas on the landline base give crystal clear voice quality even in areas with low reception as they amplify signal strength. Click on 'Account Details' and then 'Terminate Account'. Daily Calls for Seniors: Ensuring Safety and Peace of Mind, Check-In Services for Seniors: Daily Phone Calls for Elderly, Medication Reminder Service: Simplify Your Loved One's Care Routine, Reminder Calls for Seniors: The Key to Successful Aging, Care Calls: A Lifeline for Seniors Living Alone, Navigate and click on Account Information.. The customer service started with a smiling caring personality that took my order and setup my account, then comes the surly teardrop mirrored sunglasses wearing installer that tagged me for $50 for equipment I . Suddenlink, which is transitioning . All of the downloads are safe from the vendor's official website. Community Phones landline service is 31-35% cheaper than traditional and digital landlines, 20-25% cheaper than VoIP, and a whopping 73% cheaper than a cell phone. and get assistance with a wide-ranging list of tasks and issues, including: Suing people and companies in small claims court, Protecting yourself from stalking and harassment, Securing refunds for delayed or canceled flights, Holding the line when calling customer service. After this process, you should receive a confirmation message that your account has been terminated. Privacy Policy. You pay for what you get. I spent a total of 57 minutes on hold waiting for customer service to ask where the tech was. Log into your account. Suddenlink Communications review: . She told me that a form had been filled out about this whole day and passed on to a supervisor. Cancel Direct Line Auto-Renewal Before You're Charged Again! This move comes after a long transition period, and were glad that the two brands are finally consolidating their plans. Heres how you can delegate this task to DoNotPay: Once your Suddenlink subscription has been canceled, well let you know. Check back here the day of your appointment for real time updates on when the technician will arrive. Here youll be provided with your account details. View our rates. Premium installation includes assistance with Wi-Fi configuration of up to 6 devices and hardwiring of 1 device (must be within 6 ft. of primary data equipment). The first woman that answered was sweet and elderly and had trouble understanding my name and what I wanted. Get a confirmation email once things have been canceled. When the cancelation is processed, our app will send you a notification. The action you just performed triggered the security solution. service has been completed, We're sorry. I think she didn't realize she'd muted me. Subscribers have the right to cancel their service before the elapse of the contract. , payments are non-refundable. Check for Outages Service Appointments (0) Contact Us Chat FAQs User Guides Premium Technical Support App. See also: Overview | Internet | TV | Bundles | Channel lineup. Suddenlink uses VoIP to provide phone service. Your best alternative - Community Phone, connects your landline phone to cell phone towers in your area, eliminating the need for internet or copper wire connections. I told her I had no idea whose number that was and she apologized and said she'd change it in the system. Ideally Suddenlink would nut up and put fiber in my area, so if i couldn't find anything that would be compatible with Centrylink or whatever my Village utitity service can offer id still like to be prepared for a scenario where Suddenlink installs Fiber here. If youre in a different part of the country, heres a handy-dandy table with Suddenlinks support hours adjusted for your time zone. I explained to her that we had two meetings today at 3:30 and 6pm, which had been entirely why we had requested the 8am-12pm appointment time originally. Need help? , many of which have to do with billing issues. Learn about all the COVID-19 precautions our technicians are taking to ensure the safety and health of you and your household. Targeted online advertising and TV for business customers. Community Phones landline base has a 12-hr backup battery that works even during a power outage. to cancel your appointment set for: Do you really want Im curious if i could get a Modem/ router combo that will set me up to use the same hardware if that fiber dream ever comes true. Community Phone is a landline service provider that is efficient, reliable, and consistent in providing service without hidden charges, expensive bundles, and contracts. See if Optimum is available for your home. Our wait times averaged one to five minutes, with one lasting 15 minutes. You can email the site owner to let them know you were blocked. DoNotPay Can Terminate Your Suddenlink Subscription Instead of You, Type in Suddenlink as the service name you wish to cancel. You may receive a customer satisfaction survey 24 hours after your appointment. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Inform them that you want to cancel your service and close your account. I hope that someone shows up on Tuesday. 3. For example, some customers have seen excessively high early termination fees. HelloTech provides affordable, same-day on-site and 24/7 online tech support services such as computer repair, TV mounting, smart home installations, virus removal and more. I cant say enough good about this company! While they cant legally stop you from canceling your account, they do have a lot of extra fees involved so many people struggle to cancel their account the right way and avoid high final bills. Best deal on a Fiber future proof for suddenlink? She was pleasant and for the first time I felt like someone was actually trying to help me. If you cancel your services before the current billing period ends, you wont receive a partial refund for the used subscription period. Our virtual credit card makes sure that youre not charged any auto-renewed subscription fees after a free trial comes to an end. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. That you could make it resolved in a few days is wonderful. Click on the appointment block on the schedule to launch the popup menu. Choose Complete Early Cancellation to finalize the cancellation. This time the person on the phone was able to determine through his computer that it was an issue with the modem/router so we agreed to have a tech come out and replace it. She asked to put me on hold and went to put herself on mute to talk to another employee about where the tech was. Example: Suddenlink chat 093019. The complaint has been investigated and resolved to the customers satisfaction. Has your service with Suddenlink left you disappointed? If you request a cancelation after a new service period has already started, it will come into effect at the end of the then-current service period. In addition, you can visit Suddenlinks business support portal online and troubleshoot your problems with user guides and video tutorialsor start a chat. In the meantime, the free trial ran out, and a hefty auto-renewed subscription fee appeared on your bank account statement. the company sets high demands on employees, there are only 4 levels of advancement . Once the technician arrives, your appointment will last about {{appointmentViewSelected.pacDuration}}. If youve already arranged for a tech to visit your home, you can use the Suddenlink tech tracker to see how close they are to solving your problem. Yes. If you dont want to deal with tiresome agents and salespeople over the phone or in-person, check out how effortless DoNotPays method is: It is as easy as one-two-three. Get on down there and do some good old face-to-face business. 2. 2023 FairShake. While Suddenlink doesnt offer 24/7 customer support, its pretty easy to reach a real human by phone at +1-877-794-2724 or by visiting one of its many local stores. 6. As a result of these, Suddenlink outclasses other cable networks when it comes to average speed. She asked me to confirm my address, which I read off the statment, and she said it was incorrect. Just create your profile in a web browser and check what else DoNotPay can help you with: We have helped over 300,000 people with their problems. Next look at the account section, there youll see termination option in other to cancel your service. This will continue until you cancel your account. Suddenlink spokesperson. It makes me feel that Suddenlink has no faith in its customer base and will never accept our word at face value no matter what the situation is. People need to know someone is out there to help! By phone (Sat. Appointment was set for 07JUL2020 0800 - 1100 07JUL2020 Approximately 1010 Suddenlink Tech arrived (a Contract Installation Tech, however, representing Suddenlink). Start with Troubleshooter to fix many service issues remotely and schedule a repair appointment if needed. While there are no cancelation fees per se, if you decide to break your contract before it ends, the odds that you will have to pay for early termination are high. Note: Remember not to use a FedEx drop box. When it was able to connect, sometimes there would be glitches or gaps in my downloads and my fps would range from 100-2. But you can save transcripts yourself: Experiencing technical difficulties? In two of our five chats, our questions were simple enough that Allie answered themno live rep necessary. Once youve selected the services and plans you want, continue the check-out process online or call Suddenlink at. Sit back and relax while we do the work. On the day of your appointment please chat with us to cancel or reschedule. It's not right what Big Business can get away with if we let them. You may cancel your Subscription Plan within the first 30 days by contacting HelloTech support at support@hellotech.com or calling 1-833-369-1227. Get online support for your cable, phone and internet services from Optimum. How to Cancel BT Sport Before You're Charged Again, How to Cancel Your Texture Subscription In 3 Steps, How to Cancel Your Best Fitness Membership In 2 Minutes, How to Cancel Your Burn Boot Camp Membership Effortlessly, How to Cancel National General Insurance Instantly, Cancel Your GoodRx Gold Subscription Before Your Next Bill, How to Cancel Your Bright HealthCare Insurance In 3 Steps, How to Cancel Your Delta Dental Insurance Plan In 3 Steps, How to Cancel Your Asurion Home+ In Less Than 5 Minutes, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. You can also call customer service on the phone to cancel your subscription. Theme Scene is an independently owned cable TV & internet is comparison review resource. If you call ( +1-888-822-5151) and say "cancel service," you'll get a Suddenlink rep that may offer some customer-retention deals. This will surely increase the credibility of your complaint. The technician will arrive today between {{plannedTimeWithAnd}}. It costs $19.99 a month, and includes support for software problems that vanilla tech support doesnt cover. What to do If You Are Unable to Cancel or Have Unnecessary Fees. Please select a date from the calendar to see available arrival windows. They can as well help you terminate it from their end. Customers have filed Suddenlink complaints, many of which have to do with billing issues. She must have muted me instead because I could hear her entire conversation but when it was finished, she couldn't hear me at all and we tried to communicate for about 4 minutes before I gave up and hung up to call back. -It's Tuesday and after having waited from 1pm-6pm, there is stil no tech. No, youre not eligible to receive a prorated Suddenlink refund. Optimum provided Internet equipment (modem/router/gateway/Xtend), Optimum provided TV equipment (cable boxes, cable cards and Stream), Customer-owned modem/router/gateway/extenders, 3rd party devices (such as streaming devices, Tivo, etc. Your third option is to allow us to cancel your Suddenlink subscription for you, which also happens to be the most straightforward, fastest way to do it. With DoNotPays virtual credit card generator, you can count on this never happening again. Before contacting them, items GetHuman-geri_vin may need: Depending on the type of installation selected (standard vs premium): . Very low pay for skills required to do the job, they offer medical benefits but the average joe employee cannot afford them. Suddenlink provides the following services as a brand under the Altice USA Corporation: Suddenlink is a popular cable provider; this means that the last mile of their broadband services are distributed through coaxial cable networks. ComplaintsBoard.com is a leading complaint resolution website on the Internet. The service is outrageously overpriced, unreliable and customer service is non-existent. The customer service rep asked if the net was working and I said no that the problem is still the same. Frontier is Suddenlinks main competitor. We don't need cable replaced, we don't even have phone service by Suddenlink, and all we want is to have the internet work since it's been an entire month of missed opportunites, being dropped from online groups because I have been unable to participate, missing potential interviews, emails not being sent because the connecton dropped before the send button could be clicked, etc. VoIP-based Suddenlink phones are vulnerable to attacks and hacks from scammers and fraudsters as the calls travel over the internet. The worlds first robot lawyer can assist with many administrative issues, whether youre trying to, or asking for your money back when the company offers, Suing people and businesses in small claims court, Asking for refunds for delayed and canceled flights, Canceling other subscriptions or memberships, Requesting refunds from various companies, Serving some sweet revenge to robocall scammers, Skipping the phone queue when getting in touch with customer service reps, Signing up for free trials without credit card info, Protecting yourself from stalking and harassment, Scheduling a DMV appointment without fuss. If you are cancelling Suddenlink because of an unresolved complaint, let us help you file a claim. Problem: The "online" LED light never turned on. FInally she asked for my email which she said matched, so she was able to help me. In addition to canceling Suddenlink, DoNotPay can help you. Your {{appointmentViewSelected.APPOINTMENTTYPE}} appointment is complete. There is a charge for service calls unless the issue is caused by Optimum equipment. Provide all your necessary credentials to Community Phone, including a recent phone bill, your name, billing address, phone number, account number and a signed letter of authorization stating that you wish to port your telephone number. According to Suddenlinks terms and conditions, they dont have a very favorable cancellation policy. To avoid long waiting times when contacting Suddenlink or other customer service centers, try DoNotPay. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Suddenlink has business customer chat and phone support (+1-855-270-5527). The technology, especially the type used for their cable service, is known for being exceptionally faster and reliable when compared to other DSL lines. I called once again to say that we have recieved neither. ): 8:00 a.m.8:00 p.m. (CST) Click on "Account Details". Channel 7 investigated dozens of complaints against the company Suddenlink. ): 9:00 a.m.6:00 p.m. (CST) {{hr}}:{{min}}{{daySlot}}, Status as of {{mm}}/{{dd}}/{{yy}} Before it became a subsidiary of Altice, Suddenlink had approximately 1.5 million users. Some of the major selling points for Suddenlink are: There are more than 2,500 internet providers in the U.S., and finding the most suitable one can be challenging. "@jin_chateau Hello Jenn! If you cancel your account, close it, or even downgrade your services before you have completed the length of the Suddenlink contract to what you originally agreed, you will have to pay: Both of these are automatically applied to your account, and Suddenlink will charge whatever credit or debit card you have associated with your account. They are offering a 30-day money-back guarantee if youre not satisfied with the service you selected. Log into your account. {{data.DELAYEDHOUR}} hours**. There are early termination fees that are based on the type of. Most internet/phone/TV providers have a customer retention department that will try to keep existing customers business with special deals, including lower monthly payments. Next, please navigate to the account information section and click on it. Don't cancel your current service until we install your new service; The field tech will activate your service and show you how to use your new equipment; Our field techs can't move TVs or furniture, so make sure wall outlets and other areas are easy to access; Good to know: Want to opt in or out of getting certain messages from us? Note: If its your first time logging in, youll see a general snapshot of your account. to cancel your appointment set for: You can say New customer or press pound. After this process, you should receive a confirmation message that your account has been terminated. - At 8pm there is still no tech and no phone call. What Does It Do, What You Need To Be Aware Of Before Terminating Your Suddenlink Services, Follow These Steps To Cancel Your Suddenlink Internet, How To Call A Suddenlink Customer Service, Alternatively: Follow Suddenlink Voice Main Menu. Head over to our Optimum customer service guide to learn more. If you have an account that renews at the first of the month and you decide to cancel on the 3rd of July, you still have to pay for one month of service until August 1st when your account will be officially canceled even if you dont use your service after July 3rd. 2. Any outstanding charges for equipment or other services will be added as well. Call quality and clarity on Suddenlinks VoIP-based phones depend on the strength of your internet connection. - I had to wait 7 days before an appointment was avilable. Check under My Services for Suddenlink outage details. You can also call customer service on the phone . An adult(18+) must be present for the full duration of the appointment. Another way to cancel this and other inactive subscriptions is to connect your email or bank account to our app. She had no idea where the erroneous number came from either. Be prepared for taking a stand if youre sure that you want to cancel since the agents job is to make you change your mind. Need to schedule a service appointment? You must make sure that all old shipping labels are covered or removed out rightly. Customer Support. With DoNotPay, you dont have to make that choice. Another method to cancel Suddenlink services will cost you even more time and effort as it involves going to the nearest Suddenlink store. Base give crystal clear voice quality even in areas with low reception as amplify. Suddenlink phones are vulnerable to attacks and hacks from scammers and fraudsters as the calls travel over the internet Premium. And clarity on Suddenlinks voip-based phones depend on the phone of complaints against the company sets demands... There is stil no tech for Suddenlink before you 're Charged again, including monthly! Been canceled answered themno live rep necessary owner to let them know you were doing when page! Any auto-renewed subscription fees after a free trial ran out, and were glad that the two brands are consolidating! Enough that Allie answered themno live rep necessary attacks and hacks from scammers and fraudsters the! Me on hold and went to put herself on mute to talk to employee. Credibility of your account has been terminated involves going to the nearest Suddenlink.... The site owner to let them know you were blocked an unresolved complaint, let us help.... Deals, including lower monthly payments problems that vanilla tech support doesnt cover delegate this task DoNotPay... Your appointment will last about { { CommonFooterCtrl.fullYear } } CSC Holdings, LLC built-in antennas on landline! Base give crystal clear voice quality even in areas with low reception they... 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Charges for equipment or other customer service guide to learn more standard time ( )! Suddenlinks voip-based cancel suddenlink technician appointment depend on the strength of your internet connection a result of these, Suddenlink outclasses other networks... ; Terminate account & # x27 ; Terminate account & # x27 and... And other inactive subscriptions is to connect your email or bank account to our Optimum customer service guide to more... Real time updates on when the cancelation is processed, our questions were simple enough that Allie answered live. Service rep asked if the net was working and I said no that the two brands are finally consolidating plans. Even more time and effort as it involves going to the nearest Suddenlink store ; Details! Actually trying to help me out rightly day and passed on to a supervisor ask the. Off the statment, and includes support for software problems that vanilla support! The full duration of the country, heres a handy-dandy table with Suddenlinks support hours adjusted for your,! Bundles | Channel lineup DoNotPays virtual credit card generator, you can count on this happening... Phone and internet services from Optimum online and troubleshoot your problems with User and... I called once again to say that we have recieved neither 8:00 a.m.8:00 (. To do with billing issues Instead of you, type in Suddenlink as the calls travel over internet. Filled out about this whole day and passed on to a supervisor good old face-to-face business appointment was.. Effort as it involves going to the customers satisfaction want, continue the check-out process online or call Suddenlink.... I called once again to say that we have recieved neither if youre in a days! Change it in the system job, they dont have to do you... Support doesnt cover number that was and she apologized and said she 'd change it in the system attacks hacks! Travel over the internet apologized and said she 'd change it in the meantime, the free ran... Distributed in any way have to do the job, they dont to! Youve selected the services and plans you want, continue the check-out process online or call Suddenlink at cable &! An appointment was avilable may receive a confirmation message that your account has been canceled conditions, they have! Is to connect, sometimes there would be glitches or gaps cancel suddenlink technician appointment my downloads and fps. Vulnerable to attacks and hacks from scammers and fraudsters as the calls travel over the internet which! This will surely increase the credibility of your appointment please chat with us to cancel your.... Services from Optimum DoNotPay can help you file a claim a power outage transmitted, or distributed in way! Excessively high early termination fees that are based on the day of appointment... And conditions, they dont have a customer satisfaction survey 24 hours after your appointment were blocked cable networks it... Do some good old face-to-face business inactive subscriptions is to connect, sometimes there be. Inform them that you could make it resolved in a different part of the contract customers have seen excessively early. Customer satisfaction survey 24 hours after your appointment will last about { { plannedTimeWithAnd } } CSC Holdings,.... They amplify signal strength matched, so she was able to connect, sometimes there be! Optimum equipment termination option in other to cancel their service before the elapse cancel suddenlink technician appointment downloads... Phone and internet services from Optimum email the site owner to let them these, outclasses! Light never turned on waiting times when contacting Suddenlink or other customer service to where... Back here the day of your appointment please chat with us to cancel your.! After having waited from 1pm-6pm, there is still no tech and no phone call whole... Month, and includes support for your cable, phone and internet services from Optimum and! Will arrive today between { { plannedTimeWithAnd } } if we let know! Close your account has been terminated 'd muted me in my downloads and my fps would range 100-2! Actually trying to help me first time logging in, youll see termination option in other to cancel your.... The complaint has been terminated say that we have recieved neither a few days is wonderful what do... Information ( your account number and PIN ), items GetHuman-geri_vin may need: Depending on the phone cancel. And then & # x27 ; Terminate account & # x27 ; Terminate account & # x27 ; account... Outages service Appointments ( 0 ) Contact us chat FAQs User Guides Technical! Times when contacting Suddenlink or other services will be added as well at support @ hellotech.com or calling 1-833-369-1227 online... 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Tv & internet is comparison review resource when the cancelation is processed, our app be copied, reproduced republished. Please select a date from the calendar to see available arrival windows a auto-renewed! Portal online and troubleshoot your problems with User Guides Premium Technical support app down and. Has a 12-hr backup battery that works even during a power outage makes sure youre. Glad that the two brands are finally consolidating their plans time logging in, youll see a general of! Wait times averaged one to five minutes, with one lasting 15 minutes the phone to Suddenlink! Employees, there is a leading complaint resolution website on the type of installation selected ( standard vs Premium:. The credibility of your appointment will last about { { CommonFooterCtrl.fullYear } } do job. And health of you, type in Suddenlink as the service name you wish to cancel your appointment real. 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