What You Need to Know. You may not receive a refund for amounts paid with an FCC issued under the Cruise With Confidence program. If you do not opt-in to receive a Cruise with Confidence FCC, the cancellation policy tied to your reservation at the time of booking will continue to apply. Refer to the FAQ#1 above for full list of sailings cancelled by Celebrity. x=rF?LI Norwegian's website doesn't have ANY excursions listed anymore on the Puerto Plata day, so there's some bad juju going on, I guess. Experience a new level of luxury aboard our Edge Series ships, as you immerse yourself in the history, culture, cuisine, and beauty of Europe. Note - these sailings are not eligible to receive FCC option. When you cancel the cruise: For cruises of four nights or less, full refunds are issued until 75 days before sailing. I presume this then illustrates what is due back to us. The cruise is still showing in. So it will all take time. Please note that any amendment or transfer fees will also be charged when a booking is cancelled. Verified customer. There are detailed posts onother threads..If I find mine, I will copy and paste. Unfortunately here in the UK, we have no other option. I was told 14 days when I applied for the cash rather than a FCC but am not holding out for this. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. Guests residing outside of North America with nonrefundable flights booked through Flights by Celebrity will need to have the terms of the ticket reviewed by the Flights by Celebrity booking office to determine if they are eligible for a refund. If I dont want a Future Cruise Credit and simply wish to cancel for a refund, what are my options? If your original booking was cancelled due to participation in the Cruise With Confidence program, and you chose compensation in the form of 100% FCC, which was applied to a new sailing that has been cancelled as part of Global Suspension, you may not choose to receive a refund. Move their 2021 sailing to 2022 to retain their current rate and promotions. Will I still get the same perks when I rebook a new cruise? If you must cancel the cruise: Cancellation fees are charged according to the number of days before sailing at the time of cancellation. I was on hold for over an hour to speak to a representative but . The deadline to request a transfer is May 4, 2022. I'm sailing on the Equinox in May. Its not there as yet. The terms of the FCC offered to a contracted group may not be the same. Very easy to doand got the same message as Jim in response. 2023 Celebrity Cruises, Inc. Thanks for your answers. My date was just off by one day, although it looks like yours is off by weeks. Purchasing the plan early can help to protect against unforeseen or previously stable medical conditions that might prevent guests from traveling, as well as covering other events which may arise between booking and final payment. . If I cancel a cruise using the Cruise with Confidence program, and Im issued a Future Cruise Credit, can I apply it to a holiday sailing? Challenging this on your credit card will not get you anywhere. I used it for my March 29th Edge cruise that was cancelled No refund yet..but I trust that it's coming in due time. We also applied for refunds for our cancelled B2B sailings on Silhouette March 15th and 27th. My two cruises are still active when I log in to their website. Yes, our Emergency Travel Team will automatically change the flights at no cost. I'm a bit leery of clicking on an unknown entitiy. Posted March 19, 2014. If a 125% FCC generated from a previously suspended sailing was used to pay the cruise fare on another booking that has now been suspended, the guest will receive a new FCC in the amount of the original 125% FCC plus 125% of any additional funds paid on the newer booking. You're protected by our Cruise with Confidence program, so you have flexible options. Why is it suggested to add CruiseCare at the time of booking? The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. Guess I'll check with them tomorrow. UK & Ireland Residents booked on March 15, 2020 to June 30, 2021 sailings (with the exception of any canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked for UK and Ireland residents through Celebrity Cruises will automatically be refunded. I used the form even though I booked through a TA. What about hotel and transfers? Carnival Cruise Line May 31, 2021, is the last day to request a cruise credit or a full refund for select cruises canceled in 2021 and 2022. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Europe Options to move to the same cruise next year are available, as are full refunds. It's not unknown, you received the email from Celebrityit's just not out of the blue. If you booked air independently or purchased nonrefundable air through Flights by Celebrity, you should reach out to your air carrier for assistance with canceling or changing your flight. No. For sailings booked by March 31, 2022 that depart by September 30, 2022, you can cancel up to 48 hours before your sail date and get the full paid value in a Future Cruise Credit. Existing bookings and new bookings made May 6, 2020 through March 31, 2022, with departure dates through September 30, 2022 are eligible for the Best Price Guarantee. If they don't I plan on filing a dispute with the credit card company used to charge this. I just emailed my insurance carrier thinking that they would issue a refund since Celebrity cancelled the cruise. Celebrity cancelled my cruise on 4/20 and that form doesn't allow me to enter that date as the date of the cruise ao I'm not sure what to do. The Cruise with Confidence FCCs are not refundable at any point in time, even if Celebrity Cruises subsequently cancels the cruise. Visiting from {country-flag} {country-name}? Good idea Bo, though interestingly the social site was far more active for oursailing! cruise with confidence cancellation & global suspended sailings refund request The refund will typically appear on your credit card statement in the next billing cycle. We have a neg credit balance at this point from the cancelled excursions, dining & spa pre cruise res. 3&KH?x8N:;Nj:J[DX]#-|GL"\w[wc7#b6uE8z772(8\Q2`%GH ^YHoE=x|:q&z](y}f$C|[Z H6oRB.c"P|:8J4C`VW! When either you or the cruise line cancel a cruise, any additional travel plans made through a third party must be cancelled independently. If you have any additional Casino Certificate questions, please submit them to bluechipclub@celebrity.com. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Guests with a higher risk of severe illness may wish to consult with their doctor prior to booking or sailing with us. Canceled Sailings Due to Suspension of Global Operations, INFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. It took about two weeks from the time I cancelled until I got my refund. Ships' Registry: Malta and Ecuador. Lift & Shift an existing Celebrity Eclipse March/April 2022 Coastal sailing to a Celebrity Millennium Coastal or Mexican Riviera sailing departing in September or October, 2022. Have you checked your RC, that is where you most likely will find 'more representative' answers to your sailing. I do believe that having a refundable deposit help speed things along with my refund. Guests who are diagnosed with coronavirus (COVID-19) while on the trip and seek care on board that results in medical expenses will have medical expense coverage available. On a Facebook page thread, it was indicated that the link for the refund was removed from Celebrity. If I choose to keep the Future Cruise Credit and book at a later date, will I also be entitled to the onboard Celebrity Future Cruise promotion? April 11, 2020 to June 30, 2021 sailings (with the exception of any previous canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically. ,Still waiting on actual credit card refunds. August 26, 2008. However, if these guests prefer to receive a 100% refund, as opposed to the 125% FCC, they have until provided deadline to request it. I cancelled my June 12 night Canada/New England cruise on the Summit. my TA. This was OBC used so no refunds due from these. If you would prefer to cancel by phone, you can call Celebrity's customer service department at 1-800-722-5922. I agree, they are slammed, but considering how others are fairing on other cruise lines, I think X is doing an outstanding job as far as I'm concerned. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. There was one question as to whether you were apply for it or an agent acting for you. There is no need to call to initiate the process. If your sailing falls within the qualifying timeframe, you can submit your request to cancel your reservation and receive the Cruise with Confidence future cruise credit (FCC). Future Cruise Credits acquired through the Cruise with Confidence program can only be redeemed on the cruise brand with which you made the booking you cancelled. Celebrity Cruises and Royal Caribbean International, both subsidiaries of Royal Caribbean Group, have canceled cruises as COVID continues to spread. 60 to 31 days. In recent weeks, hundreds of. Thank you.". While on a b2b on the Solstice which departed March 10, we received notice on March 14 that the second portion of our cruise was cancelled. Yes, full payment is still required at 75 days to departure for sailings of one to four nights in length and 90 days to departure for sailings of five night or more. % I was told that each cancellationwas going to be handled manually and it could take up to three weeks to process. If you have paid in full, the amount will be issued in the . I don't believe we will see that in the refund, but we can hope. Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. Inside those dates, cancellation fees will apply according to the timeframes found below. Contact the cruise line immediately, as well as any travel. If you were booked on a chartered sailing that was canceled or embarkation was delayed by three (3) or more days, and you wish to inquire about refunds or future credits, you must contact the third party reseller that sold you the cruise. 100% of total price (No refund) In the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded. FCC, still waiting on refund - They're slammed, I'm sure it will come through - Giving them time - The agents have been incredibly helpful - They're so overworked and exhausted now.. Future reservations are subject to prevailing fares and offers in market at time of booking. March 28, 2012. How can I start the process for a full refund? <>/Metadata 124 0 R/ViewerPreferences 125 0 R>> R. Robert Blewitt of Laugharne, GB. 3 0 obj One was a refundable deposit forAPEX, cancelled way before final payment was due..the other is a 50% cruise fare refund plus fees and tax under the Cruise With Confidence Program. March 15, 2020 to April 10, 2020 sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically and the $200 cancellation charge will be waived. Is cruise/vacation cancellation protection available? 154. If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. Yes, we are providing guests the option to rebook their Casino Certificates to be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later Taxes/fees and port expenses will automatically be refunded to the original form of payment. Celebrity Infinity sailings have been canceled through 2022. FCC may be transferred to another guest in an Individual or non-contracted Group booking. Refunds are issued through 90 days before sailing on longer cruises. Can anyone tell me if the amount of cruise insurance is refunded since they cancelled the cruise. I converted MyCruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled. I went ahead and called her to confirm that. After receiving my 125% Future Cruise Credit (FCC), can I choose to change to a 100% refund? stream "YN^[S[}HR"tV{f #)bAtLOlz6loGgnwW]}Olx2+2Zfg]|W""/tvvLdRC}\3~|I6OvNx(1vn#}TFF How To Cope With Cruising's Pause? CRUISE BOOKING CANCELLED BY GUEST* If you cancel a cruise booking due to you, or someone else in your Traveling Party, testing positive for COVID-19 within 10 days before embarkation, you, and anyone else in your . ck59#2V`}i%h\`WFF,p1.niefsCvR He answered all my questions and didn't attempt to rush me off the phone. If a Future Cruise Credit was used to pay for either all or a portion of your existing reservation, we are making it easy for you by combining all funds into one FCC. The cruise is still showing in our account on website when we log in. If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, can I now choose a refund? The cruise was shortened and we were notified on Sunday the 15th thatwe'd be returning to PE on the 17th and would be issued a 100% refund along with a 50% FCC. Like everyone, I am keen for closure for my cruises in the system (next one meant to be 21st April). The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. Without TA involvement I would also be shouting at Celebrity for clarification. However, FCCs cannot be used to obtain a refund. 19952023, The Independent Traveler, Inc. Please reference the chart below. Modified Date: May 8, 2022. If the cruise fare on your new booking exceeds the value of your FCC, you will be responsible for the difference. guessing that it will take at least one billing cycle for the refund to show. How can I cancel and receive a Cruise with Confidence FCC? Any remaining funds on the FCC will continue to be available until the FCC expires or the balance is zero, whichever occurs first. I really hope X and Royal Caribbean as a whole can weather this storm. 50% of total price. Thiswas then followed by an invoice for the cruise!! Now I'm seeing a few posts about cruises being cancelled on Celebrity cruises. Responses may take 7 to 10 business days. Be sure to have your cruise reservation number handy, as customer service will need it to process your cancellation. All sailings suspended globally by Celebrity Cruises are March 12, 2020 through June 30, 2021. Guests who booked flights independently need to contact the air carriers directly for available options. Cruise ships have all types of cabins, from penthouse suites to interior rooms. How Reassuring are New Cruise Cancellation Policies Really? Should you choose to cancel and recieve a Cruise with Confidence FCC, your Celebrity Passages onboard credits will be applied to the new sailing when you rebook. On 3/21/2020 at 4:38 PM, meechee341 said: 19952023, The Independent Traveler, Inc. Cancelled Cruises Refund Tracker/Discussion (merged topics). Unfortunately, at the time of cancelation, all promotional offers, amenities, and value adds are removed and will not carry-over to future reservations. The popular Bravo . Passengers on canceled sailings will automatically receive a future cruise credit equal to 125 percent of the cruise fare paid, to be used by December 31, 2021, for the booking of another cruise. Who can I contact about this? For those who want to cancel prior to them cancelling X will only issue credit! Cruise with Confidence relaxed cancellation policy for bookings on future sailings. LauraS What kind of compensation will they receive? We are collaborating with CLIA, the Centers for Disease Control (CDC), and other government and health officials to assemble new processes and standards for the cruise experience, including boarding at terminals. These sailings are not eligible for FCC option. Go to the T&C's first to know what to expect as opposed to what you might think you are entitled to. You will be able to leave a comment after signing in, By Guests and stallholders attending a popular Tasmanian garden and flower show were left "absolutely gutted" on Friday after the event was abruptly cancelled due to "unforeseen circumstances". If Celebrity Cruises best price guarantee results in a decrease in the guests cruise fare after the Final Payment due date, then the difference will be provided to guests in the form of a non-refundable onboard credit for use on the guests cruise. CC Help Jenn The guest said . For all other Covid-19 information, please see our Coronavirus hub page. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. This is way out of final payment so it would be 100% refund. By Celebrity has also canceled the Celebrity Apex transatlantic sailing on May 1, the 2021 Europe season for Celebrity Edge and Constellation's sailings departing May - October, 2021. Affluent Media Group, a Dotdash Meredith company. 75% of total price. For guests who opted to cancel their reservation and receive a Future Cruise Credit equal to 100% of the cruise fare they paid to Celebrity Cruises under our Cruise with Confidence" program, the same is true. Disney Cruise Line: Did not respond to a request for information. If our best price guarantee results in a decrease in the guests cruise fare before the Final Payment due date, the difference will be provided in a rate adjustment. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. How long will I have to redeem my Future Cruise Credit (FCC)? If I book a future sailing (such as for 2021 or 2022) that is eligible for CWC, and I then decide to cancel 48 hours or more prior to departure and receive a CWC FCC what will be the expiration date of the FCC? If you discover a better price prior to the date of final payment, your balance will either be lowered, or you will receive a refund of the difference. Yes. Your refund will be calculated based on the amount paid for your original booking and for any amounts paid above the 125% Global Suspension FCC. Works fine. Our call centers have been advised to honor the onboard promotion on any booking created on board. Guests who had a reservation on a suspended cruise in October will automatically receive a refund of their cruise fare in the form of a Future Cruise Credit for 125% of the amount paid. Regardless of when you purchased, CruiseCare is refundable within 10 days of purchase. Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. As cruise lines continue to deal with new COVID-19 threats onboard, passengers of canceled cruises continue asking for their money back but it hasn't been easy. To Lift & Shift the eligible booking, contact Celebrity Cruises at 1-844-418-6824 in North America or (316) 554-5961 worldwide. Guests who booked flights independently need to contact the air carriers directly for available options. Maybe the big refunds will come in our next billing cycle..not optimistic esp when we are left hanging.,.the Celeb way! Refer to the FAQ#1 above for full list of sailings cancelled by Celebrity. I just had my NCL cruise get cancelled this month and since they offered nothing that was reasonable I booked with Celebrity. In your email, be sure to include the following: Reason for the email/what was advised by the airline. Similarly to deposits, Norwegian Cruise Line's cancellation policy varies based on the category of stateroom, and how many days prior to sailing. All taxes and fees will be refunded back to original form of payment. 'Generally' insurance premiums are non-refundable unless stated in the T&C's, regardless if you travel or not. If you have booked any shore excursions, beverage packages, or other pre-cruise purchases, you will receive a refund to the original form of payment. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we . The stress levels were increasing until the TA advised that all March/April travel needed to be cancelled because of UK government recommendations and thatthey were working on it. Future Cruise Credits (FCCs) will no longer be issued if booking is cancelled, or the ship/ail date is changed on an NRD rate code". For cruises booked through a travel advisor, contact the advisor directly regarding refunds. Are Future Cruise Credits interchangeable between Royal Caribbean Groups cruise brands? celebritycruises.com Final Call: Redeem your onboard credit bonus on a summer Europe vacation. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. To that extent CwC at least offers the chance to retrieve your deposit albeit in the form of a FCC, better than losing 300. P&O Cruises Cancellation Information; Information about available Future Cruise Credits; Frequently asked questions relating to Coronavirus cruise changes; New flexible cancellation policies from the cruise lines; To check your booking status, please visit our My Booking portal. First, make your request for a refund (instead of the future cruise credit) right away, as soon as your cruise is canceled. Reservations that Lift & Shift after final payment date are subject to cancellation charges based on the original bookings cancelation policy. c&aU6;\_N^)ukEW#,Ofr:pvf+^p:U[f vo45aj-2u1uZN/t)tW&F:"[CF4?o I guess I should have asked if I had to go thru. The intention being that if you felt uneasy about travelling due to COVID it wouldn't be an issue. Please confirm so that we may annotate your policy. The FCC must be used one year from issued date for any Norwegian Cruise Line voyage embarking through 2022. MSC Cruises: 60 to 90 days. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. I got a refund of every dime. No response or refund from Celebrity. Which bookings are eligible for the Best Price Guarantee? Sherli Skinner along with. Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. They have offered full refunds to anyone who wants to cancel (cruise starts April 14 . endobj The link is there to save you from having to hunt it down on their website. If pre- or post-cruise hotel stays or transfers were purchased through Celebrity Cruises and we cancelled the cruise, the hotels and transfers will be refunded. Additionally, they have no cash value and cannot be exchanged for a refund. If I had a Future Cruise Credit (FCC) that I applied to a sailing Celebrity Cruises canceled, what terms apply when I book my new cruise? From August 2022 Travel + Leisure, published by TI Inc. So far we have received no email to acknowledge our requests. sdnich 1k May 24, 2010 San Diego #2 Posted Wednesday at 09:15 PM We got Covid on our Sept cruise and. Celebrity cancelled our stop in Alex. However, FCCs cannot be used to obtain a refund. Sailings of a different length than the original voyage will be prorated. If we cancel a voyage, or delay embarkation by three (3) days or more and you elect not to sail on the delayed voyage or a substitute voyage we offer, you can obtain a refund or a future cruise credit (FCC). The Cruise with Confidence program is available to guests who submit a Cruise with Confidence cancellation request 48 hours or more prior to the date of departure. How can I request a refund? FAQs: Cancellation Policy & How to Cancel | Celebrity Cruises FAQs Overview Home Frequently Asked Questions Cancellation Policy Cancellation Policy What is Celebrity's cruise or Cruisetour cancellation and refund policy? New Royal Caribbean sailings that will require passengers and crew to be vaccinated. These options must be requested by specific cut-off dates provided at with your notification, otherwise the future cruise credits are automatically issued. Yes, so long as you request it on or before the relevant deadline. Anything purchased outside of Celebrity Cruises will need to be addressed directly with the property/operator. Clarkson's Farm host Jeremy Clarkson, 62, has insisted he has not been sacked from ITV quiz show Who Wants to be a Millionaire. Waiting game for refundsit is out of my realm of influence, and Ive done all I can do. Any guest who was advised by Celebrity Cruises in advance of travelling that they would not be permitted to sail because of travel restriction will receive a Future Cruise Credit for 100% of the amounts paid to us toward their cruise fare. We received our credits within a week. Guests booked on Solstice or Millennium series ships may choose another ship in either series, guest booked on Edge series may choose any Edge, Solstice or Millennium series ship. If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? 5/17 is the first date allowed. :3"/ Cu*D To qualify for the new Cruise with Confidence policy, what is the last day to cancel? Celebrity Cruises, which is a division of Royal Caribbean International, has suspended all cruises worldwide through April 30, 2021. A couple of reports on there of refunds received but it is not clear whether they are TA or direct bookings with X. I think that X would have to refund to TA so TA can refund to passenger. The even occurred in February of 2023. These health and safety measures will mitigate the risk of exposure but cannot eliminate it entirely. If I applied an FCC issued under the Cruise With Confidence program and my newer booking has now been suspended, can I now choose a refund? As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. One thing I will say, NEVER, EVER book a non-refundable trip! B0MLG6X;/S]7g0t"kM#jk?u7^ Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. Either you or the balance is zero, whichever occurs first Confidence policy, are! 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Fcc but am not holding out for this involvement I would also be shouting at for... There to save you from having to hunt it down on their website 1 above full... Refundsit is out of my realm of influence, and we were assured by Viking that everything was and! Year from issued date for any Norwegian cruise line: Did not respond to a contracted may! Final call: redeem your onboard credit celebrity cancelled cruise refund on a summer europe.. Confidence relaxed cancellation policy for bookings on Future sailings RC, that is where you most likely will 'more! M sailing on the FCC expires or the balance is zero, whichever occurs first my realm of,! For refunds for our cancelled B2B sailings on Silhouette March 15th and 27th about..., be sure to include the following: Reason for the Best celebrity cancelled cruise refund... Groups cruise brands that will require passengers celebrity cancelled cruise refund crew to be vaccinated may transferred... Refund Tracker/Discussion ( merged topics ) ; T be an issue active when I applied for the cash rather a. Travel plans made through a TA refundable at any point in time, even if Celebrity subsequently! For oursailing refunds will come in our next billing cycle for the line. Penthouse suites to interior rooms opposed to what you might think you are entitled to things along my! Well as any travel to move to the number of days before sailing at the time of booking you. The Best Price Guarantee to include the following: Reason for the cruise their current rate promotions! Team will automatically change the flights at no cost eligible booking, contact the air carriers for.
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