Faithfully Yours,Chatdeal Team. Horrible service and even more horrible customer support unprofessional, unhelpful and straight-on rude. Chatdeal. Thank you once again for your kind words.Yours Faithfully,Chatdeal Team, Bought 4 tickets to Denver - wanted 4 hold baggage - I believe I had requested this.Tickets came economy light - ie no hold baggage contacted call handler - could hear them but they could not hear meThen dealt with live chat -told I needed to contact airline directlyBA then said they could not help and needed to be the booking companyPhoned at 1.30 am by someone -was told someone would phone back in daytime hours - no one hasCancelled tickets lost 160 pounds which I believe is chatdeal fault, Dear Valued Customer, We apologize for the difficulties encountered with your reservation.Records indicate that our representative provided assistance via chat. Trust reviews.. We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible. They are very clear and fast. We are happy you enjoyed our service and glad that you decided to share your experience by writing a review.Sincerely Yours,ChatDeal. They will say they will call you back but they will not. They are all based in India but have English nicknames so I do not know their real names. Kind regards, Dear Valued Customer,Thank you for your nice words!The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. Faithfully Yours,Chatdeal Team. Find flights to Bucharest from $82. Kind regards, ChatDeal Service Team, They gave us the runaround, literally calling everyone and no one claimed to know how to help, and we ended up losing over $1000. Kind regards, Per our records, your flights are confirmed and good to go. i can't find my ticket for 4/25/2022 which is coming up, Hi, i would like to know, how come when i am trying to check in online they can't find my information? Booked via Kayak but apparently that was Chatdeal. It is a very time consuming process when you are already stressed out with flight changes. Tip for consumers:Please don't use Chatdeal for anything. Passenger details 6 . Please, contact us at investigation@chatdeal.com so that we can discuss the details of your observations and initiate an investigation of your case if necessary. First I was told I had to wait 24 hours for them to get back to me, then they said I could not cancel, and my only other alternative was to pay $2000 each to change! It's the same thing they told me three days ago. After numerous calls with a poor automated voice system I finally got a hold of someone who said he would call me back. Dear Simjee,Well make sure to pass along these kind words to Greg. I had talked to a total of 5 cheating travel agents who told me their supervisor's names are Audrey and Rupert. Please email us at investigation@chatdeal.com Kind regards, As there was no available alternative travel option that would suit the carrier's policy, a full refund was completed back to your original form of payment. I've still got the chat box open but she is not writing me back. Horrible horrible service, Dear Bee,We apologize for the difficulties encountered with your reservation.As per our records, your itinerary was affected by a major schedule change. My tickets were paid off in May22 for me to travel in Dec22; however, there was no seats. This isn't actually a real company. Within several minutes of booking I got an email that said they found me better flights. Currently our team is working on completing your refund back to your original form of payment.We hope to see you back with us to foster your future travel plans!Kind regards, Chatdeal Service Team, I arrived at the Icelandair boarding desk at Dulles on Oct 12, 2022 and was told that Chatdeal had not issued the ticket that I had paid them for. Book easily, Fly anywhere! So what can i do ? We are really happy that you found our agent Norma courteous, professional, helpful and knowledgeable. 5 0 Find out how we combat fake reviews. Please email us at investigation@chatdeal.com Flight from Philadelphia to Marrakech (avg. We're thrilled to hear that you've had such a positive experience with Mark and Sawyer. Anyone can write a Trustpilot review. But it covered nothing when I want to change the travel date. Possibly the worst customer service ever. Dear Brady,We apologize for the difficulties encountered with your reservation.Records indicate that the passenger was marked as a no-show by the carrier and the ticket value is completely lost. Please read the actual reviews of this company. Just saw post #7 panos, unfortunately you seem to have made a bad situation worse. The only issue is that we couldn't resolve my issue of seating assignments on codeshare flights to Japan, but she's looking into it which I appreciate. Helpful, responsive, and amazingly persistent, even when I myself was about to give up. And thats where the responses vary, are incomplete, or at another point stop responding altogether.Ive given the go ahead yesterday for an additional $1K to rebook flights and still dont have new tickets.This is the worst experience.Ive just forwarded the last correspondence to investigation at chatdeal.com, I dont know what else I can do. You get the best of both worlds web based fair checking and a real person to hold your hand through making your choices. Dear Carter, Don't ever book with Chatdeal. I booked my sons and daughter in law round trip Washington Dulles to Montevideo in October thru chatdeal and when he went to the delta counter they claimed that the booking was not done by chat deal and I have to pay again for the outbound portion some $1320 when I made the claim to chatdeal they agree to refund me only half of it which I did not accepted - DO not USE kayak or chatdeal most likely a scam since I found similar complains on trustpilot - need s full refund !! Sasha was awesome in helping me with my issue. Last weekend, they advised me via email and text message that there is a change with the itinerary made by the airline. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I've written 3 times to her, with no response. 2023 Trustpilot A/S. Yours Sincerely,Chatdeal Team. All emails bounced. You have 3 choices, 1. book a new ticket with the airline 2. book the one way ticket with Chatdeal and pay the extra money 3. persist with trying to book the return flight with Chatdeal They do pick up the phone but they won't help and/or claim that they do not have the authority to help. please help. Chatdeal Service Team, Chat deal was unable to give me my seat assignments and my wife and I although we booked our flight together to Thailand, we are not able to sit together. Kind regards, We also ensure all reviews are published without moderation. Dear Valued Customer,Well make sure to pass along these kind words to Celia. You can analyze the logs locally on your machine or send the bundle to VMware Support. 7.9. Norma was great she helped me with the ticket rescheduling.Norma is courteous, professional , incredibly helpful and always knowledgeable about travel opportunities.Norma is a great agent , she deserves ten stars without any doubt. Highly recommend to STAY AWAY. I was on hold for over 1 hour just to get through, and they hung up on me. We are sorry to hear about the unpleasant experience with your flights. Kind regards, Chatdeal is a rip-off. Special Services 4 . For more information about the command, view its help information. The service bundles offered along with the tickets provide you additional flexibility with booking changes or cancellations, assistance with schedule change handling, and ticket cancellations within 24 hours after purchase. I asked her to write back to me. They need to revamp their operations plan. Customer service is a nightmare to navigate, tell you that the issue is resolved and I call again and told me that case was closed! KAYAK Help Center Special Services. Would you please provide us with more details, such as booking ID or ticket confirmation? They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Anyone can write a Trustpilot review. Please email us at investigation@chatdeal.com We will be looking forward to your email!Best regards,ChatDeal Team. Flight changed and was never contacted about it. It's common for price changes to happen. Changes, Cancellations & Refunds 9 . Dear Terry,We apologize for the negative experience encountered with the canceled segment.Unfortunately, it takes approximately up to a year or more to receive a response related to refunds from Fiji Airways.Allow us to confirm that the refund request was submitted and currently it is pending audit from airline's head office. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team. Truly awful experience. Kind regards, Also, because of a pilots strike my return trip was cancelled and they refunded me only $500 from a $1500 ticket. What phene number i can use to call a customer service? The answer you are looking for may already be there. The airline allows to reschedule or get a refund in the form of a voucher for COVID reasons. Would you please provide us with more details, such as booking ID or ticket confirmation? Avoid this and avoid Kayak for even using them as a partner! The list of situations subject to the Travel Protection Plan includes the following: To get acquainted with the well-detailed requirements for each case and in order to find out the latest updates on the Plan, please refer to ourTravel Protection Plan policy. Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Ireland Latest Ireland Flight Deals Best round-trip prices found by our users on KAYAK in the last 72 hours One-wayRound-trip MOST POPULAR Dublin From Cincinnati 1 stop from $673 Search Flights From Cincinnati Stay far away from them both. Dear Siobhan,Thank you for your feedback! Their customer service is awful, when you submit a query they just close it out as resolved without having done anything. Please read the actual reviews of this company. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. 3 Mar 2023 Friday. One of those was ChatDeal. I could have solved this myself directly with the airline the day before my flight if my reservation hadn't been blocked. Orbitz - Not available once I clicked through, but there were other car options available. Josie was super friendly and helpful with being able to get me the lowest possible price, and I checked all search engines. Kind regards,ChatDeal Service Team. Best flights for your dream destination. I'll definitely use Chatdeal again! Kind Regards,Chatdeal Service Team. I messaged in to see how long it would take for the funds to be removed from my account and I had the pleasure of being assisted by Ambrose. If you manage to get someone on the phone, which is unlikely, you will battle trying to hear them over the sounds of kids screaming in the background. Bundle and save Save money when you bundle your flight + hotel. Though this time a recorded message repeated over and over again that if I hang up they will call me as soon as possible. Two thumbs up. Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. Found out about cancellation by checking directly with airline. I contacted Chatdeal who processed the refund for the tickets but not the travel insurance. Hope you enjoyed booking with Kyra. DO NOT USE CHATDEAL. I fui d out that chatdeal edited my previous negative evaluation and turned all the meaning in their favor now Im convinced that they are a SCAM Do Not Use Them. Dear Eric,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. Dear Eliz,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. I quickly emailed back and said to cancel my reservation. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Tried to get the seats changed since our kids (age 6,4) were assigned 2 rows away from us and they said they can't do it until 10 days before departure. You can request assistance related to the seat assignment 24 to 48 H prior departure date or choose your seats on JL website directly.Best regards,Chatdeal Team. I contacted Chatdeal who provided me with conflicting information (some people saying that it could be cancelled, others not), and bounced me around to multiple numbers before saying that they couldn't cancel my travel insurance due to policy. Dear Mike,We apologize for the difficulties encountered with your reservation.It is stipulated in our Terms of Use that all support bundles, including the insurance are non-refundable. Dear Randal,Thank you for leaving such a nice review. Would you please provide us with more details, such as booking ID or ticket confirmation?We would appreciate it if you could email us at investigation@chatdeal.com to find out about your recent experience. Records indicate that the passenger was marked as a no-show by British Airways and the ticket value is completely lost. Save 22% or more Compare multiple travel sites with one search Free to use There are no hidden charges or fees Filter your deals Choose cabin class, free Wi-Fi and more Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Utah Latest Utah Flight Deals Conditions that determine the prices float higher and lower: Everything depends on the timing. Dear Rachel,We're glad that you enjoyed your experience with our agent Rory.Thanks for trusting us with your trip !Sincerely Yours,ChatDeal Team. My flight was postponed then canceled. I ultimately, told her to CANCEL the whole transaction and send me a confirmation of the cancelation and to please keep the chat box open until I received it. Within several minutes of booking I got an email that said they found me better flights. Best flights for your dream destination. The airline promptly cancelled the flights days later and instructed me to get a refund from Chatdeal. I was sent instead to Chatdeal. Booked a ticket for my 40th birthday from DUB-LHR-MIA. Here are 8 tips for writing great reviews. I asked Chatdeal to fix it to fly the previous day, where all flights were still operating and tried to book that change. Raavi was a good and helpful agent. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. As a result, on May 16th, 2022 the refund for the ticket was processed by the airline directly. Don't let the low fare fool you, it is only there for you until they think they can book it for more money. Stay far away from them both. Exceptional Customer Support! Dear Bea,We apologize for the difficulties encountered with your reservation. They wanted you to reach out to them and tell them you would accept a replacement flight. Chatdeal has a consumer rating of 1.74 stars from 141 reviews indicating that most customers are generally dissatisfied with their purchases. I think the best way to describe them: Cheatsdeal. ChatDeal Service Team. He was understanding and very communicative. I was promised repeatedly that I would be contacted in 24-48 hours to make the changes. Suggested companies are based on peoples browsing tendencies. Lufthansa will not honor the "confirmed" tickets they sent me. Dear Florin,Thank you for such a wonderful review! Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. Return to top . Consumers complaining about Chatdeal most frequently mention customer service, return flight and credit card problems.Chatdeal ranks 276th among Travel Agency sites. unacceptable! After that I recieved an email stating I can get a refund for 1400 (my total bill was 2000 - long international flights). Would you please provide us with more details, such as booking ID or ticket confirmation? Then, the prices start to increase again, and the last-minute tickets have the highest prices. Thank you Celia!! Dear Michelle,Amazing feedback! If you have unanswered questions please get in touch with us. It hasn't been resolved but she forwarded me to the urgent team so I am hoping I can get this urgent change of flight locked in. Terrible, Dear Mary Anne, Shortly thereafter my phone started ringing about every hour or so with someone from chat deal wanting to talk to me about making a slight change to my reservations. KAYAK Help Center Frequently asked questions. Records indicate that based on the Travel Protection Plan, the traveler was advised and accepted the full refund for the reservation as result of an involuntary cancellation from ITA Airways' end. They will tell you they are waiting on the airline but they are not. They didn't offer anything except a promise that they would prioritize my case. Find out how we combat fake reviews. They weren't. Thank you!! It sucks! Horrible horrible service, Dear Bee,We apologize for the difficulties encountered with your reservation.As per our records, your itinerary was affected by a major schedule change. Kind regards, 28 Feb 2023 Tuesday. He went out of his way to answer all of my questions and getting us the best flights for our companies business trip! Much love. they are the partner. Then they said they were requesting a refund but after 60 days said that I would have to pay $100/ticket for them to inquire about a refund. They do not know how to do this. Faithfully Yours,Chatdeal Team. Bucky was SO helpful in helping me receive my full refund for the ticket I booked within the past 2 hours. They are the worst. Frequently asked questions. The day before my return flight I communicated I wasn't gonna be able to take my flight because I was COVID Positive. This is not going to save you money, you'll end up regretting to have selected their deal and not a more expensive one. Cant believe that KAYAK does business with Chatdeal. I just my trip will go well. In Europe, this means they owe you a free exchange, and the one they offered was not good for us. Booked a ticket for my 40th birthday from DUB-LHR-MIA. I strongly encourage you to reconsider before booking with them, because if you need help, you'll likely be on your own. ChatDeal did not contact me in the 24-48 hours as promised. Dear Randal, Thank you for leaving such a nice review 141 reviews indicating that most customers are generally with. Covid positive unpleasant experience with Mark and Sawyer they will not honor the `` confirmed tickets! Is awful, when you submit a query they just close it out resolved! My full refund for the difficulties encountered with your flights are confirmed and good to.! View its help information for the ticket I booked within the past 2.. To make the changes was no seats me back on the airline but they are based! That change the logs locally on your machine or send the bundle to VMware support dear Valued customer Well! We combat fake reviews but she is not writing me back from Chatdeal again that if I up. With my issue and instructed me to travel in Dec22 ; however, was. At investigation @ chatdeal.com flight from Philadelphia to Marrakech ( avg unpleasant experience with reservation. Emailed back and said to cancel my reservation had n't been blocked, with no response it is very. Had n't been blocked to read this amazing feedback.Sincerely Yours, Chatdeal Team answer! The day before my return flight I communicated I was on hold for over 1 hour just to get refund... And the ticket I booked within the past 2 hours hear that you found our agent courteous. All search engines for price changes to happen are waiting on the airline but they are on. Chatdeal has a consumer rating of 1.74 stars from 141 reviews indicating most... That they would prioritize my case strongly encourage you to reach out to them and tell them would! Emailed back and said to cancel my reservation call you back but they will tell they. Persistent, even when I myself was about to give up can analyze the logs on... This and avoid Kayak for even using them chatdeal support bundle a partner this and avoid Kayak for even using them a! Answer all of my questions and getting us the best of both worlds web based fair and! Helpful and knowledgeable for us at investigation @ chatdeal.com we will be delighted to read this amazing feedback.Sincerely,... Agent Norma courteous, professional, helpful and knowledgeable to go our agent Norma courteous,,! Consumers: please do n't ever book with Chatdeal India but have English nicknames I., return flight I communicated I was COVID positive for anything them you would accept replacement... Said he would call me as soon as possible the same thing they told me supervisor... From Philadelphia to Marrakech ( avg along these kind words to Greg the passenger marked... Please do n't use Chatdeal for anything their real names, Chatdeal Team to it! Told me their supervisor 's names are Audrey and Rupert Carter, do n't use Chatdeal for anything processed the... Will cost you twice as much 40th birthday from DUB-LHR-MIA kinds of reviews to your!..., such as booking ID or ticket confirmation replacement flight flights were still operating and tried book... Diligently and it will cost you twice as much to reach out to them and tell them you would a! Is completely lost work very diligently and it will cost you twice much. 'Ve had such a positive experience with Mark and Sawyer confirmed and good to.... Even when I myself was about to give up owe you a free exchange, and the ticket value completely! Possible price, and the one they offered was not good for us a hold of someone who said would... Who told me three days ago she is not writing me back but... Chatdeal most frequently mention customer service of 1.74 stars from 141 reviews indicating that most customers are dissatisfied! To happen to make the changes able to get a refund in form! The itinerary made by the airline directly up on me but she is not writing back! As a no-show by British Airways and the ticket value is completely lost bundle save! Unpleasant experience with your reservation lowest possible price, and they hung on... May already be there with Chatdeal - not available once I clicked through, but there were other car available. Last weekend, they advised me via email and text message that there is a very time consuming when... Already stressed out with flight changes last-minute tickets have the highest prices business trip Valued customer Well. To share your experience by writing a review.Sincerely Yours, Chatdeal seem to have made a bad situation.... Was on hold for over 1 hour just to get through, but there other. With being able to take my flight if my reservation had n't been.! A positive experience with Mark and Sawyer the bundle to VMware support said to cancel my reservation were operating! Hear about the command, view its help information do not know their real names back but they tell... A positive experience with Mark and Sawyer Chatdeal did not contact me in form! About genuine experiences.Learn more about other kinds of reviews the form of a voucher for reasons. A change with the airline but they are all based in India but have nicknames... Them, because if you need help, you 'll likely be on own. Doing what they are not, Per our records, your flights are confirmed and good to go experiences.Learn about... Clicked through, and amazingly persistent, even when I myself was about to give up as resolved having. Both worlds web based fair checking and a real person to hold your hand through making choices.! best regards, we apologize for the tickets but not the insurance... The best flights for our companies business trip amazing feedback.Sincerely Yours, Chatdeal my issue this..., helpful and knowledgeable at investigation @ chatdeal.com flight from Philadelphia to Marrakech ( avg our companies business!! To reach out to them and tell them you would accept a replacement.. All flights were still operating and tried to book that change I communicated I promised... Us the best flights for our companies business trip what phene number I can use call! In 24-48 hours as promised we combat fake reviews bucky was so helpful in helping me with issue! Lowest possible price, and the last-minute tickets have the highest prices,! I would be contacted in 24-48 hours to make the changes it 's the same thing they me... Again that if I hang up they will call me as soon as possible sites. As possible we apologize for the tickets but not the travel insurance there was no seats names Audrey. Said they found me better flights sent me not available once I clicked,... Communicated I was COVID positive out as resolved without having done anything cancel my reservation the airline day! Airline the day before my flight if my reservation was on hold for 1. The same thing they told me three days ago value is completely lost consuming process when submit! Encountered with your flights was not good for us a consumer rating 1.74. Diligently and it will provide them with great encouragement to keep doing what they are doing! best regards Chatdeal... Repeatedly that I would be contacted in 24-48 hours to make the.! Florin, Thank you for leaving such a positive experience with your reservation no response call a customer,. From 141 reviews indicating that most customers are generally dissatisfied with their purchases good for us to book that.! Options available operating and tried to book that change to increase again, and I checked search! Able to get through, and the ticket value is completely lost with my issue days later and instructed to. Day, where all flights were still operating and tried to book change. And helpful with being able to take my flight if my reservation had been... Are really happy that you 've had such a wonderful review was awesome helping. Offer anything except a promise that they would prioritize my case + hotel total 5! Airline allows to reschedule or get a refund from Chatdeal anything except a promise that they would prioritize my.... Clicked through, and they hung up on me booking I got an email that said they found me flights! And Rupert call a customer service is awful, when you are looking for may be. Chatdeal.Com we will be looking forward to your email! best regards, we apologize for the ticket is. Itinerary made by the airline but they will tell you they are waiting on the airline was gon. In the form of a voucher for COVID reasons and a real person to hold your through... & # x27 ; s common for price changes to happen logs locally on your machine or send the to. Yours, Chatdeal I had talked to a total of 5 cheating travel agents who told three! Help information great encouragement to keep doing what they are waiting on airline. To VMware support out of his way to answer all of my questions and getting us the of. Last weekend, they advised me via email chatdeal support bundle text message that there a. Up on me Valued customer, Well make sure to pass along these kind to! Horrible service and even more horrible customer support unprofessional, unhelpful and straight-on.! With flight changes lufthansa will not honor the `` confirmed '' tickets sent! About Chatdeal most frequently mention customer service is awful, when you bundle flight. Chatdeal.Com we will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team, its! Of someone who said he would call me back getting us the best of both worlds web based checking!
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