As this customer has been told time and time again, given repair dates of what he wants done. I have 9 things small and large that need to be finished and/or corrected to complete my project, not including inspections.The open items on my project are:-Correct and/or reinstall plaster finish - Azure color is covered with white streaks and clouding on every surface -Correct and/or reinstall deck - overcuts, sloppy cuts, high spots, collapsed tiles, and overspray stains from plaster -Finish Overflow piping -Wire and test automation -Fix waterfall - it is not flowing -Test bubblers and lights - have not seen them operational -Correct water feature plumbing including delivering the valve actuator -Deliver cleaning robot -Install pool return and umbrella sleeve fixtures. Business hours may be different today. We are aware of the leaks in this customers pool and as of today, all but one is repaired. I hired premier pools 16 months ago to install a unground pool.. it has been the worst experience of my life. They wanted to just fill in the corner that they cracked and did not want to pull a permit. ***************, due to the personal tragedy you had to endure with your husband, you had requested that we hold off on construction. With over 100 locations and growing, its easy to find a local Premier Pools & Spas. No one showed up and no contact from PPAS since then. Look no further than the experts at Premier Pools & Spas. Get browser notifications for breaking news, live events, and exclusive reporting. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. Below are all the breaches that they did and if you'd like to have the worst experience of your life building a pool definitely hire them, they won't disappoint. I am now going to start calling around to find out if a different pool company can finish my pool. Once you sign the contract and start paying them moneyit's totally different and you are immediately hit with the reality that you are now just a number. Do Not USE This company to build your pool. "Guy comes out [and] asked me, 'do you have that much time to nit pick?' 09/26/2022 **** POOL FAILED THE FINAL PLUMBING INSPECTION AGAIN ON 09/16/2022. We have failed inspection due to the drain not having a cover properly installed and safety handles. Looking for pool financing? We also offer a free in-home consultation so that we can get a better idea of what youre looking for. Premier Pools & Spas has been on site with the concrete contractor and talked with the customer regarding the repair work that needs to be done there. I felt frustrated and ignored. The pool is supposed to be set the existing patio and existing grading of the yard. Our goal is to give you one-on-one, personalized service. We've transformed simple backyards, into private paradises. On 9th September we had pool school with our project manager and when he turned on the salt system he realized it was not turning on/operating like it is supposed to be. Dustin was our sales guy and he was great! We only build gunite (concrete pools). "And I worked as hard as I could for two years." Thank you, you have successfully subscribed to our newsletter! Copyright 2022 Consumers Unified LLC. and last updated 2:14 PM, Jan 30, 2017. Better communication. Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. Just finish! March came and went, and again no contact. Premier Pools & Spas Complaints, Negative Reviews If for any reason - you've had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. We specialize in custom gunite pools, which are built from concrete that is sprayed on the surface of a pool and then left to cure. Reputation: We just finished our pool with Premier and couldnt be happier! Their response was file a claim with the gunite company when our property was damaged. Ray ID: 7a19a06018f8aa15 Like we just want you guys to finish as per the schedule and the dates you say you're going to be here. Customer Reviews are not used in the calculation of BBB Rating, I signed a contract to build a pool with PPAS of South ******* on April 6th 2021, construction didn't start until March 2022. If for any reason youve had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. We strive to provide you with the best possible solution in the shortest amount of time. All of his concerns have been addressed and scheduled as per our 45 minute phone call this morning. Its all local franchises, we had a franchise owner who closed his doors with quite a long punch list of items to repair (including a sizable leak). Hi Lauren. No one showed up, no one has called us or returned our calls, no one has told us what is going on for almost a week now. The area has highly expansive soil that. What could we have done or do in the future to improve or change your perception? THEY are the reason this industry gets such a bad reputation for not being professional and responsive to customers. We've reconnected with Premier this year, and I gotta admit. Grout lines not matched up & thicker in some places than others. Rates may vary based on location, credit score, and loan amount. I now have broken tile pieces in the bottom of my pool along with grout that could get into my leaking pool pump and destroy it. If youre not sure which type of pool is right for you, our team can help you decide based on your budget, yard size, and specific needs. The contract says dig to swim for most projects is 30-45 days with of course other factors that could prevent that from happening in a reasonable amount of time, 7 months is not a reasonable amount of time. WE BRING FAMILY & FRIENDS TOGETHER! Extras: Premier Pools and Spas offers plenty. this customer is never satisfied. We insisted that PP&S rip it out & replace it at their expense. Accepted file types: jpg, gif, png, pdf, bmp, Max. South Tampa Bay Pool Builders & Contractors - Premier Pools Tampa Bay South, FL Phone: (727) 219-2250 Address: 10114 Cowley Rd, Riverview, FL 33578 Services We Offer: Gunite Pools Fiberglass Pools Pool Remodels Pool Service Equipment & Pool Repair Not Yet Offered: Vinyl Pools South Tampa Bay Pool Builders - Gunite & Fiberglass Pools They will then call you and apologize and make new promises which always lead to one placeFrustration, lack of follow up and multiple calls/emails to get them to get something done. Clark says PP&S rating is currently an NR (no rating) while the BBB gives the company time to respond to the complaint. Its location on this page may change next time you visit. Now let's talk about the stagnant water that has algae and now mosquitos. I was told the items would be completed by 11/18, the items below were not. We want the repair done correctly and received a quote from Accurate Concrete for the section they broke, $1,500. March 28, 2018 / 10:00 PM Leave us a message or give us a call and well do everything we can to answer any questions you may have. The suit is over trade name and service mark infringement, along with unfair competition. The Attorney General has received numerous complaints from Florida consumers concerning Premier Pools' business practices. The electrician was unable to install one of the lights and his call to Pinnacle/Franco Bros was not answered to advise them of the issue. They have more than half of my money and I only have a hole in my backyard. Additions & Remodeling; . All Rights Reserved. Save yourself the headache and sleepless nights thinking about all the money you just threw away. After two weeks of mitigation with PPAS to protect our property, Gunite company Prestiage Gunite covered our boats and the patio/ house after we asked them to make sure our house and belongings are safe. Can he perhaps provide a contract? You've requested a page on a website (cloudflarepreview.com) that is on the Cloudflare network. I have sent emails text messages and phone calls. According to the complaint, the plaintiffs signed a contract on May 25, 2017 for the installation of a pool. Premier Pools told me my saltwater pool would be built in 3-4 months. It's way too much money to not finish the job but yet I'm still waiting. On day one I met our construction manager who was Aric **. Looking for pool financing? See reviews below to learn more or submit your own review. These types of pools are faster to install so you can be swimming in no time. One thing I really appreciated was how tied in Premier was with my landscaper, Palo Verde. On March 8 ******* said it would be at the end of March before someone was available, to which I understood and agreed to. We provide a quality experience at every step along the way because happy customers are our currency. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. This profile has not been claimed by the company. Ive had to put water in the pool on a daily basis for two weeks on top of the initial filling up the pool. Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. Building a pool can add value to your home. Looking for the best South Tampa Bay gunite and fiberglass pool builders? We were really pleased with how quickly it was done! According to my iphone the phone call I had with *** on 11/17 was 19 minutes, not 45 minutes as he claimed. "They kept saying that my review was harming their business, and that's not true," said Kasey. They are great on the visit to SELL you the dream of them building this beautiful backyard oasis. We have a leaking pool pump, A hole on the side of our pool. I have contacted the owner *****************, 4 times via email, 1 time by phone with a voicemail and 1 time via text message since 11/18, he failed to reply or call me with an updated plan to complete the items. The workers disappeared and Karla Sterfling worried Premier Pools would shut the door and disappear. Design Your Pool REQUEST A FREE QUOTE About Premier Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. Extras: I would do it again with this pool company!!! Also my Travitine was laid with play sand and currently all of the sand from rain has washed away. We are now sitting at day 10 with a completed pool but does it work? Then the team will create a comprehensive design that is uniquely you. Any questions we had he was able to answer, or get us in contact with someone who could better explain. Pending items listed below. Premier pool builders are hardworking, innovative, and detail-oriented. Looking for pool financing? We also have a issue with the pool overflow draining. The first issue was they dropped all of the rebar on top of our septic tank and drain field, which we previously mentioned to NOT to do. "They were excited about the whole design and everything," said Kasey. In addition to custom building, Premier Pools also remodels existing pools to help pool owners, both commercial and residential, redesign pools into something more attractive. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Money and I worked as hard as I could for two weeks on top the. Ve transformed simple backyards, into private paradises rip it out & replace it at expense. As hard as I could for two weeks on top of the sand from has! Was with my landscaper, Palo Verde USE this company to build your pool REQUEST free... Manager who was Aric * * pool FAILED the FINAL PLUMBING INSPECTION again on 09/16/2022 with this business please! 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