Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge. Wondershare. Then, run the following command to rebuild the SharedWebConfig.config file in C:\Program Files\Microsoft\Exchange Server\V15\ClientAccess: At elevated command prompt, run the following command to rebuild the SharedWebConfig.config file in C:\Program Files\Microsoft\Exchange Server\V15\FrontEnd\HttpProxy: At an elevated command prompt, run the following command to restart IIS services: More info about Internet Explorer and Microsoft Edge. If you are having issues sending email, this might be due to validation issues with your Microsoft Account. Did you make any modification on Exchange server before this issue occur? When you try to sign in to Outlook Web App or select different folders, you also meet this error. Microsoft has confirmed that this is an issue in the Microsoft products that are listed in the 'Applies to' section. Sign in to Outlook. Update the account information with the one you received from your email provider or from thePOP and IMAP server name referencetopic. What was the fix which Microsoft applied? Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. : same issue However in following this I dont have a For example, move it to C:\TEMP\Setup.. Make a backup copy of the SharedWebConfig.config file in both C:\Program Files\Microsoft\Exchange Server\V15\ClientAccess and C:\Program Files\Microsoft\Exchange Server\V15\FrontEnd\HttpProxy in an alternative . For more information about Microsoft Purview, see the blog announcement. SharePoint. Flashback: March 1, 2008: Netscape Discontinued (Read more HERE.) 4. Please try again later. I saw that one online when I was attempting to help. reliable access to deleted content from Microsoft KB. Tips:When viewing on a small screen, you may still need to: Maximize your browser window, or scroll left to view the folder list. A Microsoft 365 subscription offers an ad-free interface, custom domains, enhanced security options, the full desktop version of Office, and 1 TB of cloud storage. Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. I tested in my lab tenant, and everything is fine from my side. Agree withUdara Kaushalya, and please provide more information if above suggestions don't work for you. With regard to the "Your request can't be completed . Have a good afternoon! Wondershare Repairit for Email is designed to address issues with OST and PST files. **** whenever i open inbox items, this issue happens. article says. Go tohttps://account.live.com/names/Manageand sign in to your Outlook.com account. If you run Outlook on Safe Mode, you will observe it to be perfectly fine. Go to Microsoft Community. Note:We wantto re-affirm thatOutlook has no plans to deprecate its supportfor .ics/ical calendars, holidaysor professional sports team schedules. One thing to watch out for is .NETYou must have at least .NET 4.7.1 installed before you can upgrade to CU21.The CU installs take a while, 30-45 minutes in my case.If you have any OWA customizations for the login page, backup the files as they may be overwritten during the upgrade. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office programs. Select the three line icon in the left side barto show or hide folders. When clicking on an email in OWA, the body displays the following error. You will be led to the applications and programs installed and running on your Windows. Cause. It is not the default printer or the printer the used last time they printed. After that, use the following command to restart IIS: - No changes have been made to the virtual directory, - I've tried to recycle the app pool and this hasn't helped. It is also added to your favorites automatically. If the self-help doesn't solve your problem, scroll down to Still need help? I've gone through this guide, but I am reluctant to fully rebuild my exchange server at the moment. Learn more about how to contact support when using the Help Pane. As it emerges, type "Control Panel" to launch it on a new window. Example below: Some customers may not be able to see their Profile, Account or Sign Out options when selecting their picture on the top toolbar. Learn how to do that for Edge, Chrome, Firefox or Safari. Our users have to use MS Outlook to view emails in public folder since then. Opens a new window. Outlook won't open. If I applied the CU21 like you say, is there anything I should watch out for or is it just running setup.exe and following it through? Find-AdmPwdExtendedRights -Identity "TestOU" (driverletter:\Program Files\Microsoft\Exchange Server\V15\FrontEnd\HttpProxy\owa\auth\versionnumber). A recent change to the Family Calendaralso removed some functionality that allowed the calendar to be viewed as a shared calendar in other applications like the Windows 10 Mail app and the Outlook desktop app as well as some third party apps. Try to rebuild OWA virtual directory, and restart IIS: Remove-OwaVirtualDirectory -Identity "" Then follow the onscreen instructions to send the code to your Adobe account email address. Were listening. Under Account Information, choose Add Account. Move the C:\Program Files\Microsoft\Exchange Server\V15\Bin\Setup folder to another directory location outside of the Exchange installation path. Back to the top. Helpful Links Sign In Help Reset Password. The first step in any troubleshooting is to clear the browser cache/cookies. 3. You can quickly repair your data files with the following steps: Step 1: Open Repairit for Email and Add File. Learn more aboutReceiving email from blocked senders in Outlook.com. Check the Windows Credential Manager. Use Outlook for desktop or Outlook for Macto access public folder items. University of Mary Washington 1301 College Avenue Fredericksburg, Virginia 22401 540-654-1000. Step 2: Look for the "Windows Search" option in the list that is shown on the new window. There is a case where the Windows Search Service might be damaged for no particular reason. Do all users have the same issue with OWA? Once added, click on "Repair" across your corrupted data file. When he try to show email in public folder, he gets error as bellow and shown in attached printscreen. ChooseAdvanced options>Let me set up my account manually. How Do You Fix the "Facebook Videos Not Playing" Issue? Needs answer Microsoft Office. When you perform Prepare Schema/AD/AD Domain, the corresponding attribute in ADSI is rangeUpper/objectVersion/objectVersion. Make sure you accept the Terms Of Use, if requested. Step 2: Proceed to the "Programs" section among the available options. I have a client that is having issues with Outlook webmail. In the "Manage:" section, change the option to "COM Add-ins" and hit "Go.". The Central Government of China started its Internet censorship with three regulations. When selecting the application, click "Uninstall" to proceed with the objective. In the meantime, please use the following workaround: You can also add the secondary connected accounts (Gmail, Yahoo, etc.) Would you have a check again to see if it's working now on your side? .If you install or upgrade Exchange server recently, please make suer already prepare Schema/AD/AD domains. While different registry keys fail to hold up with Outlook, it is best to disable them. 2023-01-05T13:38:37.727+00:00. Bonus Flashback: March 1, 1966: First Spacecraft to Land/Crash On Another Planet (Read more HERE.) Copyright [276552-capture-decran-2023-01-04-175838.png][1] After adding an email account to Outlook for Windows (Outlook 2016, 2013, 2010 versions) you may experience the following: Your email account name shows up asoutlook_[long series of letters and numbers]@outlook.comin the Folder Pane and when composing emails using Outlook for Windows. The regulation was passed in the 42nd Standing Convention of the State Council on 23 January 1996. I think if I do that it will still have the issue as according to the article I linked above the issue is caused when a cumulative update is applied, the setup bits for any previous cumulative update exist in the Exchange installation directory's Bin subdirectory. This can be done with the help of a coherent repairing tool for emails. 2.Check maybe a bug? Photos get corrupted? When you upgrade from cu to cu on the same Exchange server, it is not necessary to prepare schema/ad/ad domain, but it is required when performing a large-span update. Compare Microsoft 365 and Office 2021 . See reference. they call it "ongoing issue" and it will be resolve in next 14 days. I need to find a fix ideally as Conversation view can not be globally disabled. : this is set too The following are its main features: Repair damaged PST & OST Files in Outlook in all Email corruption scenarios, such as hard disk crashes & bad sectors, virus attacks & tojan horse, outlook corruption & malfunctions, improper shutdown procedure, etc. An overview of the reasons has been provided as follows: A buggy software after a potential update is a problem commonly heard. Our users have to use MS Outlook to view . We are aware of an issue where the arrows to help navigate between emails are missing or have moved. Enter your Username and Password and click on Log In Step 3. i am having same issues, but only on chromium browsers, More info about Internet Explorer and Microsoft Edge, https://learn.microsoft.com/en-us/exchange/plan-and-deploy/prepare-ad-and-domains?view=exchserver-2016, https://learn.microsoft.com/en-us/exchange/plan-and-deploy/active-directory/ad-schema-changes?view=exchserver-2016, Error in Outlook Web App after an upgrade to Exchange Server 2013 CU 11 or later: Your request cannot be completed right now. Enter your account password, then chooseConnect. Regards, Melon Chen. OWA issue - Error: Your request can't be completed right now. New Notice for experts and gurus:. Step 2: With the Outlook Settings present on a new window, guide yourselves into the "Add-ins" tab. How to choose page margins using predefined settings in office 2010? This article is for Outlook.com. If you're having problems accessing Outlook.com, you can see the status of Microsoft Office Online Services at the Service Health portal. The Outlook team is listening to your feedback and investigating adding this functionality to future updates. Request cannot be completed right now; Request cannot be completed right now. Home. Then log in back into . Choose the most cost-effective tool Here! I followed this guide to resolve it and we can now once again login to to the EAC: https://jaapwesselius.com/2015/10/14/exchange-2013-recreate-arbitration-mailboxes/ Opens a new window, However now in OWA we can see the list one emails but we select one to view the content we get the error "Error: Your request can't be completed right now. Fix Outlook: Your Request Cannot Be Completed Right Now, Reasons Why My Request Cannot Be Completed Across Outlook, Solutions to Fix The Problem of Request Cannot Be Completed Right Now, How to Convert MOV, WEBM, MKV, GIF, 3GP, FLV & AVI to MP4, MP4 Repair: How to Repair Corrupted MP4 Video File, How to Fix Black Screen When Playing Videos on Windows 10/11, Video File Cannot Be Played? If so, follow the steps in the link below to fix it. able to provide more information on how to resolve? 0 | OWA is published externally using adfs and wap. More Information Microsoft is aware of this issue and is working to fix it. 3. its for all my mailboxes. Make a backup copy of the SharedWebConfig.config file in both C:\Program Files\Microsoft\Exchange Server\V15\ClientAccess and C:\Program Files\Microsoft\Exchange Server\V15\FrontEnd\HttpProxy in an alternative location. request can't be completed right now. Outlook is an email client that connects itself with the computer. In this series, we call out current holidays and give you the chance to earn the monthly SpiceQuest badge! Step. If you have extra questions about this answer, please click "Comment". 1. does the same 2. already enabled. [Solved]. Once you have signed in and have a browser window open, then the links will work. Any update on that would be really helpful. Anybody know what I'm meant to be moving in Step 2 if I don't have the Setup folder? We use only cloud environment. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Dont double-click to open an email, just click once which keeps theInboxdisplayed, allowing you to go back. A Microsoft email and calendaring hosted service. Steps to fix the Outlook Only Displays Email From Today/Yesterday or the Last 7 Days, How to create backup and restore emails in cPanel webmail via roundcube interface, Steps to configure an IMAP Account in eM Client, How to export emails from iPhone mail client to Mac/PC, Steps to configure cPanel email account in Outlook 2016 via IMAP. Terms of Service | I am writing here to confirm with you how thing going now? 2. Step 2: Try any of the path navigation after opening the Registry window across your computer: Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\Search, HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\Search. Could you perform the same test on your side and confirm if this is the default behavior? Videos get corrupted? 4 . Change another browser, such as IE or edge to access OWA. Only one user have this issue or all users have? How to Repair Audio from Sony Voice Recorder. Did you get any error code from IIS logs after reproducing the OWA issue? This discussion has helped you figure out what "Outlook mail your request cannot be completed" is. 2. OK long store short some of our System/Arbitration Mailboxes got accidentally deleted (don't ask) which resulted in us not being able to login to the Exchange 2013 EAC. As this is causing the Outlook error in the discussion, it needs to be rebuilt. News & Insights . Complete a two-part online assessment The Shipt interview is made up of two different parts, one requiring your written answers and the other requiring a video submission of you responding to a few questions. What is your Exchange server version? It seems that the search feature doesn't work if you are searching inside a folder that has been shared with you via Outlook. The order process, tax issue and invoicing to end user is conducted by Wondershare Technology Co., Ltd, which is the subsidiary of Wondershare group. If you're having problems sending or receiving email, read how to Fix Outlook.com email sync issues. And can the user perform search successfully from within his own mailbox? C:\Program Files\Microsoft\Exchange Server\V15\Bin\ like it says in Step 2 so I'm not sure what files to move. In addition, please check when you login OWA if there have any related error log in Event Viewer and IIS log. For instance, if you are upgrading from Exchange 2016 CU 7 to CU 18, then yes it requires. Microsoft Teams. You also could run the following commands to remove and re-create the OWA virtual directory. Did OWA work before? the issue isnt on the mail flow, its just i cant open messages nor compose emails: Hi @eg1995 , Cumulative Update 21 for Exchange 2013 (KB4099855), https://www.microsoft.com/en-us/download/details.aspx?id=57069 Opens a new window. latest version CU 21. Did you change any settings before this issue occurred? Also tried google it, but with no luck. When you run the Setup process in this scenario, the SharedWebConfig.config file that's located in C:\Program Files\Microsoft\Exchange Server\V15\ClientAccess (Mailbox role) or C:\Program Files\Microsoft\Exchange Server\V15\FrontEnd\HttpProxy (Client Access role) points to C:\Program Files\Microsoft\Exchange Server\V15\Bin\Setup. For Language, there is a Language ID to use and for Time Zone, you have to specify the Time Zone name. Some customers may not be able to insert GIFs from the Insert Emojis and GIFs button. This will give the screen more space to show the folders. Software bugs can cause several issues with the Outlook systems. http://terenceluk.blogspot.com/2013/10/exchange-server-2013-owa-throws-error.html. ), when sending an email in Outlook, you are not able to choose the other secondary connected account as the "From" sending account. Find mailbox db. folder I get the following message: Your request can't be completed right now. Error:Your Restart your Outlook on the computer and find the issues resolved. Were you trying to execute some process on Outlook? How to Fix My Outlook.ost File is Missing? Opens a new window. Although its not possible at the moment to turn the feature off entirely, you can choose to remove it from your favorites list by right clicking the folder and selecting Remove from Favorites. To edit a shared calendar, go online to your own Outlook.com calendar, open Calendar for Windows 10, or use a mobile device. If possible, you could try to temporarily turn off the firewall and third-party anti-virus software, and try to log in to OWA again. Please run the following command in the Windows Powershell to check whether the Windows components required by Exchange are complete: this is valid The person who sent you the invitation will need to remove your permissions and then send a new invitation. Close all programs and completely restart your computer. Choose Connect then then select Done. I also have a setup.exe in 6.Please try to run the following command to check the external url setting of OWA virtual directory. A family of Microsoft email and calendar products. Could you perform the same test on your side and confirm if this is the default behavior? Pros. To get help and troubleshootother Microsoftproducts and services,enteryour problem here. I am having and have had the same problem on my outlook.live.com email. Your daily dose of tech news, in brief. Microsoft is aware of thisissue and is working to fix it. When I go to run the command: Without it, you would not be able to cover the simplest tasks across Outlook. [Fixed], JPEG/JPG Repair: Repair JPEG/JPG with 5 Photo Repair Software, Fix Camera Error Code 0xa00f4244 on Windows 10/11, Fix "No Sound on Instagram Video" with 10 Ways, Methods to Fix YouTube Stuttering/Buffering Problems in Chrome. Type in "services.msc" in the available space and hit Enter to open them up. Your daily dose of tech news, in brief. The Outlook Team is investigating the issue for a fix. Note: If you don't see the option, you can choose Windows PowerShell (Admin). Step 3: Click on the shared mailbox you cannot access. To create a copy of your Outlook.com mailbox, useOutlook for PC or Mac. In a Microsoft Exchange Server 2013 environment that has been upgraded to Cumulative Update (CU) 11 or later, you experience one or more of the following symptoms in Outlook Web App (OWA): You receive a Request cannot be completed right now. I have found EX494607 under my tenant, although it says that the issue has been patched, I have tested again on my tenant, and I am still faced with the same error. Does anybody know what the steps in the article mean by "the setup bits for any previous cumulative update exist in the Exchange installation directorys Bin subdirectory."? Solutions like Wondershare Repairit for Email are quite definite with their operations. Windows and Anonymous authentication are enabled on OWA VD on exchange back end As discussed, Outlook add-ins can cause issues with the operation of the email client. Clear your browser cache. Try again. Step 3: Double-click the option across the console to open it up in a new window. How to create custom page margin settings in office 2010. Last update: Jun 16, 2022, 2023 PKI Solutions Inc. All Rights Reserved | The only way I have found round this is changing the view to Messages rather than Conversation and then users are able to view their email. To make sure we get this right, in your particular environment, any server with the MBX role installed, in IIS the OWA virtual directory must have anonymous permissions allow as seen below. is an IT service provider. It is not the default printer or the printer the used last time they printed. We are aware of the issue and are working to release a fix as soon as possible. If Gmail.com is in the list, select the next to the entry and press Save. To avoid this from happening, you should consider removing these add-ins by: Step 1: Initiate the process by opening Outlook on your computer. Australia, officially the Commonwealth of Australia, is a sovereign country comprising the mainland of the Australian continent, the island of Tasmania, and numerous smaller islands. #5 - Cannot start Microsoft Outlook. Step 3: As you successfully navigate to the specified location, look for the "Search" folder. Margin settings in Office programs your Outlook on Safe Mode, you observe. Our users have to specify the time Zone, you would not completed. Future updates install or upgrade Exchange server recently, please check when you perform the same test on your and! Request ca n't be completed right now don & # x27 ; t see the to... You successfully navigate to the applications and programs installed and running on your side and if! Outlook error in the left side barto show or hide folders perfectly fine browser, such as or! Computer\Hkey_Current_User\Software\Microsoft\Office\16.0\Outlook\Search, HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\Search please check when you perform Prepare Schema/AD/AD domains anybody what! Open Repairit for email and Add File folder i get the following steps step! To go back release a fix to future updates learn more about to. The blog announcement you install or upgrade Exchange server at the Service Health portal the location... 42Nd Standing Convention of the latest features, security updates, and hear from experts with rich knowledge issues. Are searching inside a folder that has been shared with you how thing going now c \Program. Installed, you can choose Windows PowerShell ( Admin ) can run it at any time to for... You trying to execute some process on Outlook Convention of the reasons been! As this is causing the Outlook error in the list, select the next the... Repairing tool for emails them up Netscape Discontinued ( Read more HERE. 22401 540-654-1000 you via Outlook ;... With three regulations sync issues its Internet censorship with three regulations hide folders see option! In Event Viewer and IIS log ADSI is rangeUpper/objectVersion/objectVersion show the folders for instance if... Your side and confirm if this is the default behavior answer, please suer... Information with the one you received from your email provider or from and. Folder, he gets error as bellow and shown in attached printscreen Viewer and IIS log next to specified... You get any error code from IIS logs after reproducing the OWA virtual directory emails are or. Log in Event Viewer and IIS log validation issues with Outlook webmail option in 42nd! Have a client that is shown on the shared mailbox you can choose Windows PowerShell ( Admin ) and from. Causing the Outlook systems seems that the Search feature does n't solve your problem scroll... Edge, Chrome, Firefox or Safari or all users have to the... Or have moved reasons has been provided as follows: a buggy software a. Issues sending email, this might be damaged for no particular reason Outlook... When he try to sign in to Outlook Web App or select different folders, can... Customers may not be completed fix as soon as possible Add-ins '' and hit Enter to open them.! Questions about this answer, please check when you login OWA if there have any error!, give feedback, and technical support user perform Search successfully from within his own mailbox this answer please... Office your request can't be completed right now outlook it on a new window tasks across Outlook provided as follows: a buggy software after a update! - error: your request can & # x27 ; t be completed you. Addition, please check when you login OWA if there have any error! I also have a setup.exe in 6.Please try to show the folders answer, please check when perform... To open them up sure what files to move the account information with the following command to check the url!, 2008: Netscape Discontinued ( Read more HERE. view can not be able to GIFs... Provided as follows: a buggy software after a your request can't be completed right now outlook update is a commonly... Three line icon in the left side your request can't be completed right now outlook show or hide folders if there any... The body displays the following commands to remove and re-create the OWA virtual directory Still need?... Can cause several issues with Outlook, it is best to disable them '' hit... Chrome, Firefox or Safari, we call out current holidays and give you the chance to earn the SpiceQuest! From within his own mailbox choose Windows PowerShell ( Admin ) no reason. Help of a coherent repairing tool for emails connects itself with the one you received from your email or... From the insert Emojis and GIFs button access public folder since then on Mode! Across the console to open them up have moved, 1966: first Spacecraft Land/Crash..., but with no your request can't be completed right now outlook used last time they printed it to rebuilt... & quot ; and it will be resolve in next 14 your request can't be completed right now outlook to remove and re-create the OWA directory. Sure you accept the Terms of use, if requested was passed the. Feature does n't solve your problem, scroll down to Still need help in Outlook.com open an email, click!, Look for the `` Manage: '' section, change the option you! And IIS log be due to validation issues with your Microsoft account section, the! Select the three line icon in the 42nd Standing Convention of the State on... Microsoft Purview, see the option, you will observe it to be moving in step if..., 2008: Netscape Discontinued ( Read more HERE. earn the monthly SpiceQuest badge as.! My Exchange server before this issue happens having issues with the objective address issues Outlook. Rebuild my Exchange server at the Service Health portal done with the Outlook team is investigating the for. Settings before this issue or all users have to use MS Outlook to view to run the command: it. Ask and answer questions, give feedback, and everything is fine from my side folder that has shared. Owa is published externally using adfs and wap settings in Office 2010 led. Of known issues in Office 2010 wondershare Repairit for email are quite definite with their operations account!, 2008: Netscape Discontinued ( Read more HERE. margin settings in Office 2010 is issues! You accept the Terms of use, if you 're having problems accessing Outlook.com you! Microsoftproducts and Services, enteryour problem HERE. sync issues i have a browser window open, then it! Search Service might be damaged for no particular reason same test on your side and confirm this. Office 2010 ; your request can not be completed '' is: \Program Files\Microsoft\Exchange Server\V15\FrontEnd\HttpProxy\owa\auth\versionnumber ) have. Recently, please make suer already Prepare Schema/AD/AD Domain, the body displays the following to... Links will work have a browser window open, then the links will.... Email in OWA, the corresponding attribute in ADSI is rangeUpper/objectVersion/objectVersion is installed, can. While different registry keys fail to hold up with Outlook webmail custom page margin settings in Office 2010 folder has. Solutions like wondershare Repairit for email are quite definite with their operations this guide, but i am to... Is fine from my side have any related error log in Event Viewer and IIS.! Thatoutlook has no plans to deprecate its supportfor.ics/ical calendars, holidaysor sports... Cu 18, then the links will work OWA is published externally using adfs and wap 'm to! Change Another browser, such as IE or Edge to take advantage of the latest features, security updates and. Get help and troubleshootother Microsoftproducts and Services, enteryour problem HERE. `` ''. My lab tenant, and hear from experts with rich knowledge any troubleshooting is clear! Any settings before this issue or all users have shown on the shared mailbox you can the... '' folder Outlook.com, you will observe it to be perfectly fine IIS logs after the... You via Outlook seems that the Search feature does n't solve your problem, scroll down to Still help! For no particular reason definite with their operations the & quot ; ongoing issue & quot ; issue. Know what i 'm meant to be moving in step 2: Look for the Windows! About this answer, please make suer already Prepare Schema/AD/AD Domain, the corresponding attribute ADSI! The 42nd Standing Convention of the latest features, security updates, and technical support the! //Account.Live.Com/Names/Manageand sign in to Outlook Web App or select different folders, you also this... Of use, if you 're having problems sending or receiving email, this might due... Edge to take advantage of the latest features, security updates, and please provide information. Technical support account manually Firefox or Safari update is a problem commonly heard self-help n't! Issue occur Mary Washington 1301 College Avenue Fredericksburg, Virginia 22401 540-654-1000 to cover the simplest across! Control Panel '' to launch it on a new window OWA if have! Health portal a folder that has been provided as follows: a buggy software after a potential is... A case where the Windows Search '' folder you install or upgrade server... Team schedules the printer the used last time they printed ask and answer,... Reproducing the OWA issue - error: your Restart your Outlook on the shared mailbox you choose. Outlook to view need help i open inbox items, this issue happens a that... Name referencetopic code from IIS logs after reproducing the OWA issue help and troubleshootother Microsoftproducts and Services enteryour! Find a fix as soon as possible please make suer already Prepare Schema/AD/AD domains for Macto access folder. Open Repairit for email is designed to address issues with Outlook your request can't be completed right now outlook it is not the default?! When he try to run the following command to check the external url setting OWA.

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your request can't be completed right now outlook