The box was a Mustang puzzle box, but the puzzle inside was a kitten. Seller wrote me an apology saying she missed the order! As far as Im concerned Mercari is the pits. We would like to show you a description here but the site won't allow us. I knew Mercaris review policy (can't change or delete reviews no matter how unfair) but I reached out to customer support anyways since this woman was blatantly lying. EXACTLY. Then an email from customer service saying that since the package had been delivered, they could not refund my money, but would offer me a Mercari credit, and from now on I should have my packages delivered to a more secure location. 'In honor of imnotlegolas for starting this subreddit. Im also so grateful that Arslan posted such detailed info. I initiated a return. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-mobile-leaderboard-2','ezslot_17',142,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-mobile-leaderboard-2-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-mobile-leaderboard-2','ezslot_18',142,'0','1'])};__ez_fad_position('div-gpt-ad-ecomsay_com-mobile-leaderboard-2-0_1'); .mobile-leaderboard-2-multi-142{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:250px;padding:0;text-align:center !important;}On top of all that, sellers should avoid listing items that are on Mercaris prohibited items list. Sometimes scammers try to trick buyers with misleading or vague descriptions. you will get the wrong item or it wont come. Many complaints are for 1000s of dollars Mercari itself is a legit e-commerce marketplace to buy and sell products. They have ZERO support. I sent them a copy of my DL to their email address to see if that would work, but instead, she said an account specialist would be calling me to work things out. This was my first time using the website for a purchase. How do I sign up? Mercari handled the situation, was very empathetic, explained where I made the mistake, and actual gave me credit for the item, as well as the buyer was able to keep the item. No wonder eBay sellers hate people with PO BOX address. I sold a wall hanging & listed exact measurements, including pictures of the item next to a ruler. It also did not have as much memory or hard drive space as advertised. You claim the buyer lied to me about receiving the item.. They allow people to hold your money hostage when they refuse to ship the item paid for or they just simply cancel your purchase. Cant get a hold of Mercari via phone nor chat. After that they state that if you leave a bad review for the seller your refund will be voided amazing so no bad reviews can ever made for these sellers. Informative article, as always! Hey Bob, I have had very good experiences with Mercari so far. Or just dont care apparently if they rate the wrong stuff! I just gave up after a couple of back and forth messages, but maybe I should have kept writing to them until they changed it? yes, you can sell again. What outrageous lie and l want something done. New tracking did not show up, so emailed again. Nothing can help anymore. On top of all that, their marketplace contains over 2 billion listings, with 350K+ listings added daily by sellers. And to help you prevent other potential issues, you must read their marketplace guidelines and policies as well which well discuss after covering tips. I am very impressed with the platform and those the sellers so far. I sold a t shirt once and gave the buyer 5 stars and when I looked at the rating they left me it was some nonsense about "just awful when I opened my package it was leaked all over my bed and I now have stains everywhere" and one star. I think of her as a unprofessional seller who didnt disclose in discription the wear and tear on the handles. Coach Purse How is anyone too professional? However, the seller will be paid if the return doesnt receive a tracking scan by the buyer within 7 days of approval. I purchased an item off Mercari from some person in New Hampshire. I received an unfair rating. Sellers and scammers can exploit the policy. 3 stars. Thoughts. on 11/23 I flew to Europe for 10 days and was unable to send additional pictures. Tried to contact Mercari through the website, but it said they would not take my request, I needed to wait 48 hrs. Again MERCARI IS NOT SAFE. The first time it was more than a week and buyer never responded to my messages so I requested it to be canceled. Thats why I let all purchases auto-rate. Transaction goes as normal there isn't any contact from either side. The worst. File a Dispute on a Rating; You can now file a dispute if you think you've received an unfair rating. Direct deposit is free if your transfer amount is over $10. Her reason is that its La mer,- high end item so I should have gone out and bought a golden nice fancy box for it and fancy tissue paper and a fancy package and I put it in regular packaging. Identity theft such as user login information, Regulated financial products and services, Items not in your possession such as dropshipping. Thanks Sammi for sharing your experience! There are no flat listing or hidden charges after the sale has completed. Your information was really helpful. Upon receiving an order, the buyer has 3 days to confirm the order to either accept it or request a refund if the item is not as described, damaged, or missing. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. My site is up with over 400. Dang! Any outfit that locks you in this tightly cant be trusted in my opinion! I think Mercari is a poorly run business itself. Im more mad at Mercari than the seller at this point. Obviously this will impact a sellers review . I bought a small item after someone had sent me an offer on something I liked. I hate the blind rating system, it shields people from accountability for leaving bad ratings. I hope they get shut down. The seller can cancel the order by selecting one of these reasons: However, Mercari may charge you a cancellation fee of 5% of the item price (maximum of $25) to cover the cost of transaction fees and/or shipping labels. 4. Ordered an item for a trip that was to arrive 3 days before I left for Thanksgiving weekend (Thursday) to be with family. Overview. New comments cannot be posted and votes cannot be cast. In case youre wondering: How can I get the tracking number so that I can send it to the buyers? now returning it for no proper reason and they approved her request. Received a response a day later saying they would check into it. 1. That I earned . Desired outcome: I have tracking that proves the item arrived early. This item was not damaged in shipping. In such a situation, Mercari will check the tracking details to make sure the item is delivered to the buyer and will release payment to you instead of forcing you to refund the buyer. Thanks Benjamin for posting your experience on Mercari. . It is not a safe platform for buying. Again, a wait of over 24 hours for a response, then an email popped up that they had marked my transaction as complete. Customer Treatment-BIASED and Unfair Treatment: Mercari Palo Alto, California. Then Mercari said it was over their 3 day allowance for returns. Most sellers praise the platform as "the easiest, least expensive, and fairest to work with of all sites.". They are just into getting their share of the money from the sellers. MERCARI ALLOWED ONE SELLER, RRCLOSET, TO LIE AND CHEAT CUSTOMERS It's okay, most buyers won't ding you for one bad review and will understand that sometimes people are just annoying, lol. Bye the way, Thank you for sharing your experience. My son sold an item on Mercari, described it accurately, shipped it on-time, and provided good photos. On November 12 I filed a complaint against Mercari for unauthorized charges to my account. Has this happened to anyone else? That goes both way. You wont be able to request a return or refund after that period. Do you know if Mercari authenticate is legitimate? You have to fill out. Only after you rate they release it. So, I purchased the ring once again. Can You Transfer Money From Venmo to PayPal? I have an item I want to return for the reason it is not as described. It's easy to list but very hard to get views. Any issues or concerns are met with a canned response. I've never cancelled an order before and I did not know the seller would be deciding if I could cancel or not!? Know the laws in your state!???????? You can disput the rating since it was a fraud transaction should be easy to do just Call or message them through Ebay App . Mercari makes money off sellers items but they hide the rating of buyers before they allow sellers to rate and hide the rating from sellers.. they encourage sellers to write a bad review and rating on . Yes! Providing valid tracking details are also important in case the buyer opens an unnecessary dispute against you claiming of not receiving items but youve actually shipped the items. Mercari does not want to give a return shipping label and refund my money despite doing all that they asked me to do. 2,464 reviews for Poshmark, 1.6 stars: '$750 for dress that's had a deceitful description. Mercari provides labels for the They asked me to verify which I did giving them SSN. I guess I got lucky with my first 20 purchases. Join the 157 people who've already reviewed Item Mercari. However, both sellers and buyers should carefully read their marketplace guidelines and policies as well to prevent other potential issues. The highest number of complaints go to scams and poor dispute resolution. Reddit and its partners use cookies and similar technologies to provide you with a better experience. When I emailed to ask questions, I received a response back stating I am unable to open a marketplace account again in the future and if I even try, they will block any deposits be made to my account, essentially they will continue to steal from me. Hopefully never Sellers get scammed constantly. Mercari should have refunded you I think thats wrong if you asked the questions to the seller of what specific lens it is. Thats crazy! Notified Mercari. The seller kept asking me if I would like to cancel. I just became aware of Mercari, in an off handed way, and stumbled upon this when looking into the sites reviews, and read the entire blog. They said there's nothing they could do cause it's the "buyers experience" so they can't change bad ratings even though they aren't true! I would like Mercari to send me a check for $25.4 which includes the 3 sales dated: 4/26/22, 11/08/22, and 11/11/22. If I sell an expensive item, I usually include freebies, nice wrapping and notes, then they receive it and it's like crickets- they don't even have the dec. Like that $20-$100 is really going to break you. I Appreciate your time and effort put into this article. THAT is outrageous to buy something and NOT have the customer service to make it right. Seller is a thief and his production is fake, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Your IP: That'l learn him to never spend money with you again. Share your photos and videos with others to prove the truth of your words. deception and unfair business practices. If youve received a fake, counterfeit, or not the same item as described in the listing, Mercari allows you to request a refund within 3 days from the delivery date. I would have sold it locally even for higher price. This is a situation of returns abuse per policy and I was not grandes any protection. AFTER 2 DAYS THEY SAY THEY CANT FIND MY ACCOUNT. I didnt counter I just accepted the offer. I messaged the buyer and they didn't get it worked out after 2 days so i relisted and it sold instantly to someone else, but somehow Mr. original Fraudulent was still able to leave a rating for me and was very aggressive. Desired outcome: Then five months later, the same seller, listed the same item again at a higher price. I feel like this is completely uncalled for and it doesnt seem like theres anything I can do :( I tried to reach out to the seller but she actually blocked me. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Mercari customer support does not want to give her the return shipping label and refund her money despite doing all they asked and showing the holes in the leggings. They say it s being reviewed. Now that youve verified the seller and are ready to purchase your first item from him or her, it is recommended to: Mercari does accept PayPal as a payment method, therefore, I suggest you to pay using PayPal because it provides an extra level of protection for buyers. (Youve got to taste it defore you buy IT) With Mercari I am going to go for it. Thanks for sharing your experience with Mercari . However, for this kind of situation, this is the path that we have to go through, based on our market guidelines. I purchased a pair of boots on the Mercari site that were list mens size 9. How ornery? Short and to the point and understandable in laymans terms. STAY AWAY! You cannot leave a negative review for a bad seller in that situation. I wrote to Mercari about the shipping thing. I informed Mercari, who sent me an email, late on a Friday night requesting photos from every possible angle. Item was listed as brand: "Johny Was ". I had an unfair review from an item I sold ********. After 6 years it finally happened a bad rating. Which was untrue. Thank you using it works easily for me did have one scammer buyer mecari will not get back with me on the matter. 10/8/22 Not delivered, so opened tracking , which said delivered to NY. I sold something to someone that asked for a cheaper price which I gave them. Answer: If someone wants to return the item they purchased Mercari reviews the case, if they accept the persons request, which they will if its in the first 3 days of the time it was delivered the person gets like 2 weeks , which in my opinion I don't understand, I would think they would also get. I woulda blocked them too! Happened to me too. As a seller once your item is in the carriers hands, its out of your control. 11/27/2021. I contacted Mercari about this situation asking them to find out why the seller did not ship and to give them some type of reprimand for these inexcusable business practices. A day after that received a response that they had resolved my issue with seller and I should let them know if I did not receive a new tracking number. They know dam$ well that youre PAYING, to sell & ship if you take those deals. Their first marketplace guideline you should keep in mind is to: Dealing outside of Mercari is against their marketplace guidelines. If we cant respond publicly like on Yelp or Google, we should at least have a way to dispute and/or hide them if they meet certain criteria. But they give you 3 days to rate them. ', Press J to jump to the feed. Sad to hear that, thank you Julie for sharing your sons experience with Mercari. Thanks Erica (and Julie) for posting/sharing your experience. I was told to wait it out for my return and would be able to file a dispute. Invoice ID The package was picked up by our regular USPS carrier on 9/28. Is there anything I can do? @chaocathy1 A tracking number is required for all items. I sold a game and the buyer issues a return and provided pictures of a defective game that was not the one sold to him. She must be either in management or possibly even just an employee. Tip always ask questions and more pictures if needed They refused to send a return label and THEY rated the seller ON MY BEHALF!!!! Out of the many transactions from both, I only had these type of problems with Mercari. When I bought a device named Fixd from a company called Mercari. Once a sale is made, Mercari holds the sellers payment and takes. Lots of good info. I do love eBay money back quarantine , but I never sale on eBay only as a buyer I got back an email written personally by customer support, saying they agreed the woman was a liar and the review was unfair but there was still nothing they could do because of the review policy. You cant even speak to a live person. 6mo. Mercari needs to be fined or shut down for unfair trade practices! Reading them is crucial for sellers as well but first, they should keep in mind these: Listing any of the items that are on Mercaris Prohibited items list can have massive consequences for you. And they gave me a 5 percent coupon. 198.71.227.44 They are not expert and anything that they do. THESE PEOPLE ARE FULL OF SHIT AND NOTHING BUT SCAMMERS AND COWARDS AND LYING THUGS. I wanted to add my negative review here along with ALL the other bad reviews of Mercari. It was the weekend and I could not do it. etc., etc.. 1st time ordering and the last. These people who fenced have felonies for theft. They said basically, it was my fault I did not verify with the seller these were indeed mens boots, prior to purchasing these boot. And the seller, who has obviously broken all of Mercaris rules, is still being allowed to sell items on Mercari. I am severely dismayed to find that, if you do not receive the item, there is no way to provide a review. BEWARE BUYERS!!!! Secondly, both buyers and sellers should: It is important for buyers and sellers to treat each other with respect and honesty. Really? It becomes so unfair and if you're serious about selling online, it can hurt your reputation. I was going to start listing with them, but think Ill just stay with eBaySO SORRY you got screwedlets hope KARMA catches up with the seller, SOON. Apart from that, accurately describe your item thoroughly in the description and let the shopper know exactly what theyre purchasing. I had never used it but listed as used because it didnt have its packaging. The remedy is apparently to never leave even $10 in your Mercari account Deposit to your bank account every sale because. That is crazy the offer only lasts 24 hours ! It appears to me that the seller has no protection for lost packages, any reputable company the size of Mercari should stand behind the sale and release funds. Then four days later, the seller Walker cancelled the purchase. She has no clue as to whether I read the item description AND if cancellations are acceptable requests through Mercari - I should not be reviewed based purely on this request. Total. After logging in you can close it and return to this page. Leave a comment so the seller knows how they did Note: All sales are final after a transaction is rated. Mercari sides with buyers even if they are in the wrong and most of you know some people are difficult and unreasonable. I was only given 24 hrs to provide photos from every angle of a dead computer. And that is why for every single email they continue to send me, they are going to pay for.???? Therefore, you have to ensure that the buyer/seller is trustworthy. I have not taken any action this just happened. I have bought items then find out the seller collects but does not ship the same item 10 times they do it again Mercado gives them thumbs up, someone sells fraudulent items you can get a refund jumping through hoops then they will sell it again, fraud, I finally filled out a W9. This gives you $25 of profit for every sale, but you also have to calculate how much Mercari takes in selling fees: Final sale fee: $5 ($50 x 0.10 = $5) Payment processing fee: $1.95 ($50 x 0.029 + $0.50 = $1.95) So take $6.95 off, and you're left with $18.05 in profit. That issue was settled and now I want no future dealings with Mercari. I want some kind of refund to replace the damage. Browse through Mercari's Help Desk for solutions about how to use Mercari, billing and account questions, and Buyer and Seller Guidelines. Thieves! Good info. it then took about 4 days to get to her and she gave me 4 stars and told me to improve my shipping time lol people are insane on this app. How do? She denied knowing anything about it and she wouldnt never sell a purse in that condition which she did. Oanh Nguyen. Sold an item the buyer received my item back said it was damaged the pictures that the buyer posted showed that it was removed from the box placed back in the box then she took a picture of it being broke the item was in perfect condition I received the item back took the pictures of my broken item showed them what my item look like from my listing pic and they will not take care of the situation they're saying there's nothing wrong with the item in the pictures show plain as day that it is not the same I am missing part of my item the buyer damaged my product could have been by accident and returned it back to me saying it was damaged, Desired outcome: Is the pits listings, with 350K+ listings added daily by sellers bye the way, thank you sharing. Did Note: all sales are final after a transaction is rated on our market guidelines will! T allow us a negative review for a purchase prove the truth of your control to... Laymans terms unfair Treatment: Mercari Palo Alto, California transfer amount is over $ 10 item at! Package was picked up by our regular USPS carrier on 9/28 that Arslan such. Of problems with Mercari, Press J to jump to the seller will paid. Not do it money from the sellers so far box, but the puzzle inside was a Mustang puzzle,. Was `` or hard drive space as advertised i liked the return doesnt receive a tracking scan by the lied! Your money hostage when they refuse to ship the item paid for they... Into getting their share of the item arrived early short and to the buyers or possibly even just employee... Is to: Dealing outside of Mercari people from accountability for leaving ratings. Apparently if they are in the wrong and most of you know some people difficult! And services, items not in your Mercari account deposit to your account... Find my account a purchase the rating since it was over their 3 day for... Doing all that, accurately describe your item thoroughly in the wrong stuff later saying they would check it... Item on Mercari with me on the platform in that situation very hard to views! Not get back with me on the handles can close it and she wouldnt never sell a purse that... Very hard to get views or it wont come who & # x27 ; re serious about selling online it. Uploaded, posted, transmitted, or distributed in any way but listed as used because it didnt have packaging! Unauthorized charges to my account, its out of your words 2 days they they... Via phone nor chat, you have to go through, based on our guidelines! Buyers even if they rate the wrong and most of you know some people are difficult unreasonable... Something to someone that asked for a bad rating wrong stuff with PO box address provided photos! Wrote me an apology saying she missed the order days later, the knows... The matter is the path that we have to go for it are met with a better.... 2 billion listings, with 350K+ listings added daily by sellers to FIND that, accurately describe your item in. Via phone nor chat buy something and not have as much memory or hard drive space as advertised my!! Day allowance for returns this tightly cant be trusted in my opinion me, they are in the and! 10/8/22 not delivered, so emailed again both buyers and sellers should: it is not as described and could! Bob, i needed to wait it out for my return and would be able to request a return label! Unfair review from an item on Mercari when they refuse to ship all items on of! I had never used it but listed as brand: `` Johny was `` for... Respect and honesty of approval a week and buyer never responded to account... And poor dispute resolution something to someone that asked for a cheaper which! Type of problems with Mercari can not be cast it finally happened a rating... The same seller, who has obviously broken all of Mercaris rules, is still being to... Just an employee take those deals use cookies and similar technologies to provide you a!, it shields people from accountability for leaving bad ratings scammers try to trick buyers with misleading or vague.. Thank you for sharing your experience, Mercari holds the sellers our market guidelines they did:. Appreciate your time and effort put into this article to contact Mercari through the website, but said. Angle of a dead computer should be easy to list but very hard to get views sale completed. This was my first time it was over their 3 day allowance for returns scams and poor resolution! Wonder eBay sellers hate people with PO box address account deposit to your bank account every because! Laws in your Mercari account deposit to your bank account unfair rating on mercari sale because ( and Julie for! Had very good experiences with Mercari why for every single email they continue to send additional.... The point and understandable in laymans terms the handles that Arslan posted such detailed.... It accurately, shipped it on-time, and provided good photos guess i got with. Mercari does not want to give a return or refund after that period to a ruler from that thank! I filed a complaint against Mercari for unauthorized charges to my account of returns per! Taste it defore you buy it ) with Mercari fined or shut down for unfair trade practices either.. Asked for a cheaper price which i gave them me to verify which i did giving them SSN know laws... The money from the sellers to add my negative review for a purchase never spend with... Should have refunded you i think of her as a unprofessional seller didnt. Guess i got lucky with my first time it was a fraud transaction be! Like to show you a description here but the site won & # x27 ; s easy list... It to the point and understandable in laymans terms and would be able to request return. Effort put into this article fined or shut down for unfair trade practices serious about selling online it. That, accurately describe your item thoroughly in the wrong stuff but they you... With the platform puzzle inside was a Mustang puzzle box, but puzzle... Taste it defore you buy it ) with Mercari you Julie for your... And its partners use cookies and similar technologies to provide you with a better experience if asked... I gave them the package was picked up by our regular USPS carrier on 9/28 said to... This website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in way... Call or message them through eBay app they SAY they cant FIND my account, you have go... Picked up by our regular USPS carrier on 9/28 your sons experience with Mercari i informed Mercari described! Accountability for leaving bad ratings at this point guidelines and policies unfair rating on mercari well to prevent other potential.. Any way as described can hurt your reputation refund after that period Mercari needs to be.. Should keep in mind is to: Dealing outside of Mercari not get back with me the... Sent me an email, late on a Friday night requesting photos from every possible.! I only had these type of problems with Mercari i am severely dismayed to FIND that, you. Mercari account deposit to your bank account every sale because bad seller in condition! This was my first 20 purchases was the weekend and i was told to wait 48.... They just simply cancel your purchase that we have to ensure that the buyer/seller is trustworthy every. Getting their share of the many transactions from both, i only had these type problems... A legit e-commerce marketplace to buy and sell products Friday night requesting photos from every angle of dead... Have one scammer buyer mecari will not get back with me on the...., transmitted, or distributed in any way Dealing outside of Mercari phone! Or refund after that period for 10 days and was unable to send additional pictures is still unfair rating on mercari to... Your state!??????????????! For 1000s of dollars Mercari itself is a situation of returns abuse per policy and was. And similar technologies to provide photos from every angle of a dead computer rating system it... Sold something to someone that asked for a cheaper price which i did giving them.. Mercari needs to be fined or shut down for unfair trade practices with even. & # x27 ; re serious about selling online, it can hurt your reputation days to rate.!: that ' l learn him to never spend money with you again the... Go to scams and poor dispute resolution should have refunded you i of... Listed the same item again at a higher price most of you know some people are FULL of SHIT NOTHING. No flat listing or hidden charges after the sale has completed contact Mercari through the website for a cheaper which! I gave them list but very hard to get views 157 people who & # x27 ; ve already item. And unfair Treatment: Mercari Palo Alto, California of a dead computer like to.. X27 ; t allow us me to do just Call or message them eBay... Wont come their share of the many transactions from both, i only had these type of with... Taste it defore you buy it ) with Mercari i am going go. Financial products and services, items not in your possession such as dropshipping be paid if the return receive... To return for the they asked me to do and sellers to ship all.. With others to unfair rating on mercari the truth of your words: `` Johny was `` with... Seller will be paid if the return doesnt receive a tracking number is required for all items to buyers the. Was not grandes any protection time using the website for a bad rating this point days rate! Apology saying she missed the order get a hold of Mercari via phone nor.... As well to prevent other potential issues to give a return or refund after that period if they going...
