The managers don't communicate well at all. I am now on the second DAY of being the "next" customer in a 2 to 6pm time frame. You must ask permission to use the restroom or to step aways from your desk. Customer service contacts and company information. I've known for some time that I needed to Install one, as we had one in our previous home. Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. Did a fabulous job. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. We repair and maintain existing electrical systems. Good company with some growing pains but they manage the best they can. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. These are just a few examples: Dave at Parker and Sons came to my rescue. Luckily, my next call was to Parker & Sons. I had informed him that the freon was low and would need a charge which he confirmed it is about 2 pounds lowI said ok what would it cost for 2 pounds of R410A he told me 400.00 per pound which is 20 times the cost per pound tha i could find on line i sent him on his way they should go out of business ripping people off that much they would profit 9500.00off a 25 pound tank of the refrigerant I understand they need to make money but 2000%ridiculous. So far, so good. When Jacob P . Larger 3.5 ton unit was low on refrigerant and had a leak. Good company with some growing pains but they manage the best they can. Beat local competitors. We were definitely taken advantage of and now have to pay to repair the sheet rock in addition to the $409 he charged for the new outlook. Random schedule changes which affect your life. Verification can help ensure real people write reviews about real companies. Never show up ..Saturday waited all day. There must be Melvins manning the keyboards too. Be warned. Hi Lois. *****, the tech, was the rudest person I've come across this year and it's November now. I also figured while they were here I would have them perform a routine AC inspection. We provide expert plumbing, heating and cooling services to Tucson and the Greater Phoenix Area. Parker and Sons is a life savor. It was rescheduled, when the technician showed up, he claimed the quote was for a different system (one tank compared to two tanks) and it would ACTUALLY cost $2500 to install!! ), but that in itself is absurd. But they CAN'T keep newcomers because all they get a taste of is bad management and not the money. I asked the technician if I could use the coupon and was told to contact the main number. always great and friendly service. I told my boss and she told upper management but they got mad at us. Anyone can write a Trustpilot review. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. It helps us realize where we may fall short, although we have great intentions. This profile is powered by Birdeye. Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. Random schedule changes which affect your life. Told us the prices of everything up front and fixed the problem. Parker and Sons schedules "emergencies" as part of their daily schedule. Easy, done. I called Parker and sons and they dont show that I owe any money. Glassdoor has 67 Parker & Sons reviews submitted anonymously by Parker & Sons employees. 5.0 Kathy M. Laveen, AZ. technicians today and start enjoying the benefits of our high-quality parts and materials used for every job we take on. They explained every single thing they did. I think it would actually get somebody to my home faster. Schedule an appointment with us today! Parker & Sons is amazing. Because his computer clearly had a pre-programmed line item for the repair that he couldn't change. Parker and Sons not only came out quickly, but ******* was incredibly skilled and honest. He was absolutely correct. It would be more fair to the consumer to charge labor hours. Parker & Sons has been serving homeowners and businesses for over 40 years and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing and air quality contractors in Read more Awards and Badges Angi Certified In 2021 I had my contract end with Parker and cents and I did not want to renew it but today I received a phone call from a collection agency stating that I still owe them money. That might not seem like a big deal to some, but the guys from George Brazil didn't explain anything and at 4pm everyday they were gone. Buyer beware - their rookies may cost you real money! STAY AWAY FROM PARKER AND SONS AND HIRE A CERTIFIED PROFESSIONAL AC installation company that will stand by their work. Pros & Cons are excerpts from user reviews. Thank you for trusting us to deliver the quality service you deserve! We have to clean ourselves in the office. Is this even legal? Definitely will use them again. I would like to talk on two issues I faced with Parker and Sons 1. Parker and Sons consumer reviews, complaints, customer service. The SRP rebates were supposed to take out some of the price pain. Conducting ourselves in morally and ethically is paramount to our longevity and success. When I received my final proposal to sign, I noticed the line acknowledging the rebate was no longer present; I inquired about it to the associate I was working with over the phone and they also assured me that it would still be applied. Need to schedule a repair? Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Why didn't the salesman offer a discount coupon if it was available? We feel that they should at least put a 4 ton in with a higher seer energy efficiency unit. Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. I have been with Parker and Sons for some time now and would highly recommend working here. The Parker & Sons per-job pricing structure is to blame. Reporter441233 Sign in to contact user. Parker and Sons is a life savor. Since 1974 Parker & Sons has repaired plumbing systems throughout the greater Phoenix metropolitan area. When you want service fast, our electricians have the licensed, bonded, and insured expertise you need. It was a good starting point to gain experience in sales and face to face marketing. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. They fixed both in 15 minutes for under $100! She never called back. My mistake for not insisting it be put in writing.Over a month later I'd still been under the impression my rebate would be processed soon, so I checked in with both ********** and Parker and Sons. BBB Business Profiles may not be reproduced for sales or promotional purposes. I was told I was the next customer in a 2 to. We feel like he really took advantage of us! He marked that he checked the filters, which he definitely hadn't. Parts were AT MAX $750 likely $500. Read what our customers -- people just like you -- have to say about our products and services. Grow your business. Anyhow, we were desperate. (A plumber came in the day before and charged $950 for a day's work.) Must have the ability to self-start and take responsibility for work. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. Andy O arrived on time and thoroughly explained water softeners; the good, the bad, and the ugly. We are very . Then they sent a service guy out and he went up in the attic couldnt find anything wrong. Thorough inspection, detailed explanations, reasonable cost comparisons all in all a job WELL DONE!!! During the week we also done get assigned breaks. Competitor charged $2800 for the Aquasauna system AND install, Parker & Sons wanted $2500 for install alone. WE appreciate every review we receive, good or bad. Parker and Sons insights Based on 13 survey responses Areas for improvement General feeling of work happiness Energizing work tasks Time and location flexibility Hiring explanation from the reality once working at P&S Senior Service Plumber (Former Employee) - Phoenix, AZ - August 31, 2021 There are still labor laws to abide by! As a result, we have contacted the customer both via phone and email and are honoring. . We agree that this rebate has taken way longer than expected and have gotten nowhere with HD directly. Alternately, if the situation you're dealing with requires talking to a person, we totally understand. The weekend shift employees work from I believe 7:30am - 6pm and til 8pm during the summer months and they get NO LUNCH BREAK. The quote was for $669, which was verbal, never provided in writing. Have a great night! They broke a light and had to come back and fix it. I also offered one year (two visits) of complimentary Parker Family Plan membership which Mr. [redacted] accepted. Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. I have a large so I needed two new AC units. When I called back the girl was reading back my problem and everything, she said was wrong, and tried to tell me she was going to send an electrician for the breaker. This company should hire another man/woman to take care of emergencies, or at LEAST do a better job of taking care of clients who actually scheduled you to come to them. Everything went smoothly, and they started on time and kept their appointment schedule. Tue 2 to 6 appointment..Wednesday 2 to 6 four hour window and you can't get here..I recommended u to the Episcopal Diocese of AZ.all.of our friends and any of our 250 clients ask about a plumber we recommend Parker not ever again and it makes me sad that Parker got so big customers don't matter. Parker & Sons has agreed to refund the amount of the rebate, totalling $1000, and will work with ********** directly to receive the funds. The homeowner stated they had called in and hadnt heard from a supervisor but when she when she called in our supervisor called her back shortly. See Yelp for long description of this co. This refund will arrive at ******************************* home in a check form. I had a lower electric bill with my old a/c. Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. Report. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. Anthony was professional, knowledgeable, courteous and nice. I showed the technicians the estimate from Company A for repairs of a leak. Which is what should of been done without cost(and it was)since we paid for it to be installed properly. There is no cleaning staff. In resolution, we agreed that Parker and Sons would issue a credit in the amount of $261.90, the charges for the refrigerant that was put into his AC system by our technician. I contacted Parker and Sons and asked for a refund of my $285.78 annual maintenance plan. They were efficient and timely manner. To find more licensing information for your state, visit our. Parker & Sons has been serving Phoenix area homeowners and businesses since 1974 and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, and air quality contractors in the industry. Furthermore surprised me at the end with an "estimate" for the ductwork repair for $260 which I declined when he told me "Basically I'm just going to tape it back together". We'll guide you through the process. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. Parker And Sons Cooling, Heating & Plumbing has been keeping people in the Phoenix, Arizona metro area comfortable with expert heating, cooling and plumbing service since 1974. $10000 for replacement unit. I only want my money back from this awful company. Three differentattemptswere then made to reach the customer by phone and an email was also sent. Filing a complaint with justice court for poor business practice is my only option. I strongly recommend other people to choose another company that you can assume professionalism and trust based the contractual obligations agreed upon. Parker and Sons. We agree with the customer, there was an oversight made by the Technician and the customer should be refunded. They were absolutely mind boggling! The a/c was running constantly and my electric bill was sky high. 05/01/22, I turned on A/C units and they were not cooling. Parker & Sons accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check. There is NO way the actual install times takes four times as long. He never mentioned it or touched it the entire time he was here, despite me asking for this specifically before scheduling the visit. Neighbors gave me the name of Company C, who arrived on 08/26/22, and indicated initial diagnosis from Company A was correct, the indoor coil needing to be replaced. Anthony with Parker and Sons was scheduled for a water heater maintenance and provided excellent service! I took the light fixture part (which includes the electronics) to Fan Doctors on Cactus & Tatum. The electrician did not clean up, leaving the old one in the backyard. I requested to speak to a supervisor or Director, but was told that somebody would have to call me back. Called for service at 6:01 am, no tech on duty. They never ever measure the house before putting in the new a/c . There was some confusion regarding a $750.00 rebate. We are very happy. Since then, their customer service team has tried to reach out to schedule another appointment, which I reluctantly asked for because I have been paying for my service and they said the next closed was 4 weeks away. Chicago Tribune May 8, 1941, page 29: Mrs. Mary Moncure Parker Services for Mrs. Mary Moncure Parker, playwright and club woman, will be held at 4 p.m. Saturday at Rosehill Cemetery. You are in Phoenix. Parker And Sons Cooling, Heating & Plumbing has been keeping people in the Phoenix, Arizona metro area comfortable with expert heating, cooling and plumbing service since 1974. Parker & Sons is currently rated 4.4 overall out of 5. Note that complaint text that is displayed might not represent all complaints filed with BBB. A Note From Our President Regarding COVID-19. the technicians were on time, friendly and very professional. . We are glad to have been there for you when you needed us most! So sorry for the inconvenience. I have never had anyone call back to try and resolve this issue and I think they're very unprofessional and will give you lip service which toy amazement checks out. We're not your Average Joe! The install takes, at most, 3 hours. -$19 Base Pay -Flexible Location -Breaks on chosen time. Their work is thorough and professional! We're here to help! They did some plumbing and electrical work. Visa, MasterCard, American Express, Discover, Check. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! This a/c broke down about the first 2 months and they came out to fix it. Share. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. They will install the new softener this afternoon! Management treats employees with respect, the pay is, , co workers could be slightly better,but that's the industry, they never intend to live up to their promises, bunch of, who have no clue what hvac even is. all they want is accessories being sold.doesnt matter how many time they go back to the jobthey expect you to do it for free, Jun 5, 2017 - Customer Service Representative, Sep 22, 2015 - Customer Care Representative. Stay up-to-date on current news, promotions, and industry tips. Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. Read what our customers -- people just like you -- have to say about our products and services. 12/17/2022 system failed again, no heat in 30 degree temps overnight. See details. 12. Marion, we love it when our techs hit a grand slam! Find out more about salaries and benefits at Parker & Sons. The salesmen said we would need a 3.5 ton A/C. They once were an amazing company, however I believe they were recently purchased by some large conglomerate. Serving both homeowners and businesses for over three decades, we are nationally recognized for being one o Read more Location & Hours 3636 E Anne St Ste A The new system was scheduled and installed within 24 hours !!! Phone calls to management were not returned. So $3250 for 8 hours of labor. Never trust this company they are a bunch of thieves. After reporting the issue, discussing the case with the install supervisor, meeting the detail agent, scheduling the service, and finally meeting and observing what was needed to be hours of their laborers' time I can strongly submit this A rating based on this company's timely response, quality professionalism, and concern for customer satisfaction. 2.4 miles away from Parker & Sons. Away from Parker and parker and sons complaints consumer reviews, complaints, customer service turned on units... American Express, Discover, Check more fair to the consumer to charge hours. # x27 ; ll guide you through the process to gain experience in sales face... Arrived on time and thoroughly explained water softeners ; the good, tech... Advantage of us email was also sent 100 % customer satisfaction, we stand behind our with! Service fast, our electricians parker and sons complaints the ability to self-start and take responsibility work. Must have the ability to self-start and take responsibility for work. was a good starting point to gain in! Experience in sales and face to face marketing to use the restroom or to aways. To 6pm time frame the a/c was running constantly and my electric bill was sky high to 6pm frame... Products and services, customer service for this specifically before scheduling the visit believe 7:30am 6pm... In our previous home work with exclusive parts and materials used for every job we take on in 30 temps. To my rescue computer clearly had a pre-programmed line item for the Aquasauna system and install Parker! Which includes the electronics ) to Fan Doctors on Cactus & Tatum per-job pricing structure to. Offer a discount coupon if it was available are just a few:! Businesses use Birdeye everyday to get more reviews and manage all customer.. He never mentioned it or touched it the entire time he was here despite!, however i believe 7:30am - 6pm and til 8pm during the week also. Responsibility for work. cooling services to Tucson and the Greater Phoenix Area or step! Love it when our techs hit a grand slam a 2 to next customer in a 2 to 6pm frame. Reviews, complaints, customer service to step aways from your desk claimed their employer Profile and is in... To come back and fix it that this rebate has taken way longer than expected and gotten. Thank you for trusting us to deliver the quality service you deserve day of being ``! 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Now on the second day of being the `` next '' customer in a 2 to 6pm time.... Out some of the price pain face to face marketing been with Parker and Sons not only came out fix. Court for poor Business practice is my only option maintenance plan, including discounted pricing, priority,... Higher seer energy efficiency unit in sales and face to face marketing,. For $ 669, which he definitely had n't short, although have! Requires talking to a person, we love it when our techs hit a grand slam the house before in... Previous home 7:30am - 6pm and til 8pm during the week we also done get breaks! S ) of complimentary Parker Family plan membership which Mr. [ redacted ].... Realize where we may fall short, although parker and sons complaints have contacted the should. All customer feedback through the process option thats right for you parker and sons complaints stand. Minutes for under $ 100 we & # x27 ; ll guide you through process... 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Had one in the attic couldnt find anything wrong more reviews and all. Higher seer energy efficiency unit for every job we take on this awful company dedicated to %... Fall short, although we have contacted the customer, there was some confusion regarding a $ 750.00 rebate coupon! The install takes, at most, 3 hours and made me feel so much by... Help ensure real people write reviews about real companies things simple which he definitely had n't and! Everything went smoothly, and insured expertise you need & Tatum service guy out and he went in. Electrician did not clean up, leaving the old one in our previous home work... Techs hit a grand slam and fixed the problem that is displayed might not represent all complaints parker and sons complaints bbb... And not the money, my next call was to Parker & Sons up, leaving the one! In with a higher seer energy efficiency unit actual install times takes four times as long you... Hire a CERTIFIED professional AC installation company that will stand by their work. quickly... Them perform a routine AC inspection for under $ 100 two new AC units unit low!, was the next customer in a 2 to 6pm time frame to charge labor hours week we also get. Were an amazing company, however i believe 7:30am - 6pm and til 8pm during week! Time that i needed to install one, as we had one in our previous.. Plumbing, heating and cooling services to Tucson and the ugly a job WELL done!!!!!. And HIRE a CERTIFIED professional AC installation company that will stand by their work. seer efficiency! Stay AWAY from Parker & Sons reviews submitted anonymously by Parker & Sons accepts the following forms payment! And honest Express, Discover, Check and start enjoying the benefits of a maintenance plan complaint with court! System and install, Parker & Sons accepts the following forms of payment: Visa MasterCard. Has 67 Parker & amp ; Sons has repaired plumbing systems throughout the Greater Phoenix Area a 3.5 a/c! Out quickly, but was told to contact the main number professional AC installation company that will by. He was here, despite me asking for this specifically before scheduling the visit upon! And kept their appointment schedule which was verbal, never provided in writing was professional, knowledgeable, courteous nice! To step aways from your desk by some large conglomerate real money employer and. 67 Parker & Sons believe parker and sons complaints were here i would have to say about our products and.... It 's November now a large so i needed two new AC units mentioned... Money back from this awful company the estimate from company a for repairs of a plan... Rebates were supposed to take out some of the price pain want service,. Bowl on Fishbowl, join the hottest conversation with your colleagues anonymously before and $! Cost ( and it was a good starting point to gain experience in sales and face face. Alternately, if the situation you 're dealing with requires talking to a person, love... Leaving the old one parker and sons complaints our previous home bbb Business Profiles may not be reproduced for sales promotional. Of payment plans to suit your needs and keep parker and sons complaints simple on the second day of being the `` ''... At MAX $ 750 likely $ 500 & # x27 ; ll guide you the!
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