Yes, dry cleaning and laundry service are offered to guests. Yes, guests have access to a pool, a fitness center, and fitness classes during their stay. It was a really long shuttle 1.5 hours on way there. Enjoy star treatment, delicious cuisines, and signature libations from around the planet at any of our 11 eateries and 11 bars. Good hotel, average food, horrible Star Package experience. Mutual Fund and ETF data provided by Refinitiv Lipper. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Preventionwww.cdc.gov,World Health Organizationwww.who.intand your vacation destination tourism board. We've created the ultimate beachfront vacation locale featuring Hollywood memorabilia, themed experiences, a star-worthy spa, and a variety of all-inclusive dining venues and bars, transforming the everyday all-inclusive vacation into a PHabulous getaway. It was ok. Nearby attractions include Rafa Nadal Tennis Centre (1.5 miles), Playa Norte (4.8 miles), and Rock Bar (5.0 miles). Do you have to pay extra for flowrider and the trampoline park even if you are all inclusive? We waited a really long time from Burgers and Fries at lunch and then only got 5 French fries each. The staff were friendly, including Yomelly our dedicated personal agent (Star Class upgrade) who was there to help whenever possible. Weve created the ultimate beachfront vacation locale featuring Hollywood memorabilia, themed experiences, a star-worthy spa, and a variety of all-inclusive dining venues and bars, transforming the everyday all-inclusive vacation into a PHabulous getaway. We had to create our own fun by booking excursions and other activities which meant that we had to spend a lot more money while staying at the resort. Nice guy who took ownership of the problem and became a part of our butler service. The best night for entertainment was the Queen tribute. They maybe went 2 times each the whole day. All Rights Reserved. The food wasnt the best but did I enjoyed dining at the Japanese & Sunset Strip restaurants. We are pleased to know that you enjoyed our facilities and activities. The porters were great. Didn't get any contact from her for 24 hours. Fine and dandy for anyone who actually wanted to wait in that line for that. I managed ALL of my own bookings during that time. Queuing arrangements for lower class guests need to be addressed. The rooms are incredibly spacious and equipped with: The resort has 12 a-la-carte restaurants and one buffet. No, Planet Hollywood (Cancun) - All You Need to Know BEFORE You Go. Dear Darby, Thank you for sharing your review of Planet Hollywood Cancun. Room types may vary. You have to empty it lots. There are lots of activities to do if you choose. One of our favorite things at this resort, which does not seem to be well known or well advertised, was the patio over top of the main lobby (next to the Fast Drivers desk, head up the stairway towards the disco). We also received three. Details of how the people died, or whether the slayings were related, were not released. Pay the extra for the star class upgrade. The perfect A-lister escape, this adults-only aged 18+, all-inclusive paradise features a private stretch of white-sand beach, exhilarating pool parties, gourmet restaurants, and lively bars all in a luxe, modern setting. Conveniently located restaurants include Ocean's Isla, Capricci Pizza & Sfizi, and Cenacolo Puerto Cancn. We are looking forward to your next visit in the near future. 92% of travelers recommend this experience. You are only responsible for scheduling your test and showing up on-time to take it. We did bring a few with us and we did use them. Are any cleaning services offered at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Primary Menu. You will get more bang for your buck. Be sure they will be even more motivated. The alternative was to pay $$$ for a private meal and wine to ensure a sitting. Ours were Viri and Tharvin. If I could have chosen zero stars I would have. Fingers crossed. We will see you soon in Planet Hollywood Cancun. Indulge in the incredible flavors and techniques of Japanese cuisine. Star regards, Jonathan Iriarte General Manager, Overall we had a great vacation at Planet Hollywood with friends (30 of us including kids). We have nothing negative to say about this resort except we dont want to leave. The food was good. We recommend calling ahead to confirm details. We are continuously looking for new and better ways to improve our operations, we hope that on your next stay with us will be even better than it was this time. Both were stocked daily with water, assorted soda, beer and snacks. He was amazing!! This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The bed and pull out sofa (there is actually one on each side of the room, though we only used one) were both comfortable. We're told it's 1st come! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Enjoy traditional pub food, themed trivia nights. You wont have to stray far from the beach to enjoy classic dishes that are sure to satisfy travelers of all ages. Beautiful beach views I would stay here again! I wouldn't go back or recommend. Just not sure it was 100% worth it. There are two sections to the all-inclusive resort complex where you can vacation like a starthe family side and the Adult Scene side. Nights of revitalizing comfort will get you ready for days in the spotlight. This was a family vacation with 2 adult children and an 11 year old. Stay in your stylish suite and dodge the paparazzi. We had mold. Market data provided by Factset. We are a family of 4 and usually prefer to eat later as in 20.00/21.00. The food is amazing at all restaurants, specialty and buffet. Biggest issue is eating at their steak house. We are not Star Class and have had no issues getting into them. Now Ive seen that some of the construction workers had gone missing and some of their bodies have been found on the site, and now they are considering tearing down some of the rest of the hotel to search for more? Invite your loved ones to a star-studded, all-ages getaway. The perfect A-lister escape, this adults-only, all-inclusive paradise features a private stretch of white-sand beach, exhilarating pool parties, gourmet restaurants, and lively bars all in a luxe, modern setting. Although depending on the time of day waits for freshly prepared food could be long. Our talented chefs and mixologists will create a mouthwatering experience for you and your entourage. Wonderful experience overall. However, I had the pleasure of trying the following places: I could go on and on about the resorts food, but you will have to experience it all for yourself. But Planet Hollywood Cancn, the brand new, five-star, Autograph Collection All-Inclusive Resort, may have to be added to that list. Log in with high-speed Wi-Fi throughout the resort, make cash-free charges and gain room access with our stylish RFID chip bracelets, and stay tuned into everything happening at the resort, listen to playlists, or order room service on your PHTV. Star regards, Jonathan Iriarte General Manager, Clean, modern resort on a beautiful stretch of beach, Our family traveled to Planet Hollywood Cancun in February 2023. The food was so so. Brazza Grill. Yes, dry cleaning and laundry service are offered to guests. Come and meet the new Guy on the block. Ended up in our room ordering room service which I was told would also be an hour and 20 minutes to get. Imagineriding on horseback through the tropical scenic trails of Costa Rica or visiting the ancient cliffside Mayan city of Tulum and the step pyramids of Chichen Itza in Mexico. Not as good the second time. Is parking available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? The good: We arrived to applause as we entered. The others were hit and miss. PHabulous regards, Jonathan Iriarte General Manager. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. We had lunch most days at the star class bar and grill where our waitress Alejandra was outstanding. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Service was fast and friendly so no complaints there. My "butler" Lilly was a complete failure. How easily could my kid get alcohol? There was always something going on around the pool - our seven year old loved the foam parties which are held a few times a week in the main and activity pools. Many travellers enjoy visiting Hacienda Mundaca (7.7 miles). So we finally left after the last time as it didnt seem like it was going to be fixed. We are frequent visitors to Mexico and the Caribbean, and would say that this was one of our very favorite resorts! Also there was rarely popcorn there which did disappoint the kids. You could find shade in swim up bar in family pool. Service was fast and friendly so no complaints there. He was the only help. CLICK HERE for the Download! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The activities are really fun, the activities teams are amazing and super cool with the people ( Pamela, Sindy, Paola, Sabby is really sweet when you need a drink or food so shes really fun to talk to). We are looking for your next visit in the near future. Tonight waited we waited 1 hour and 25 minutes to get seated at the Italian restaurant. The food there was tasty and pretty quick. I hadnt read reviews so this was entertaining and unexpected. On Tuesday, authorities found one man bound and shot to death. Nice guy who took ownership of the problem and became a part of our butler service. Our chef was entertaining and great. He was amazing!! Planet Hollywood Cancun Gallery Page. I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun to change your perception. This was a daily occurrence. They did not love it. From the front deck, we had great views of the sunset. Planet Play. The pool bars were ok. Welcome. We found the food and drink to be good. We would think twice on Star Class in doing it again. Are there any historical sites close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Yes, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers an airport shuttle for guests. Are any cleaning services offered at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Get the cabanas and ask to skip the bottle service. Ours were Viri and Tharvin. Also there was rarely popcorn there which did disappoint the kids. Ill start off by saying that this is my first time writing a review about my vacation experience. The steak house was really good the first time. From the front deck, we had great views of the sunset. The resort features Hollywood memorabilia, themed experiences, a star-worthy spa and a variety of all-inclusive dining venues and bars, transforming the everyday all-inclusive vacation into a PHabulous getaway. The food was good. Housekeeping was ok. We didnt get fully restocked towels or toiletries consistently even with tipping. Reserved exclusively for Adult Scene guests. Indulge in the incredible flavors and techniques of Japanese cuisine. We only had help from staff once. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can indulge in deep-tissue massages, facials and manicures and pedicures. The umbrellas were painful to open. Our A-list location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs in easy reach. My "butler" Lilly was a complete failure. Such as omelettes, eggs your way, fresh tacos, grilled seafood. Punta Sam, Carretera Mza 002, Lt. 7 Salinas, Costa Mujeres 77400 Mexico, Lock in the lowest price from these sites. The sports bar was also good. What are some restaurants close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? There are more places to choose from in the, Frequently Asked Questions about Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort. Planet Hollywood guests can get the full star experience as a STAR Class member, and enjoy A-List exclusives. Overall we enjoyed our time. Star regards, Jonathan Iriarte Genera Manager, We arrived at Planet Hollywood Cancun on February 17 and are returning home March 3. No getaway by the ocean is complete without sampling some local seafood! PH provides a star feeling when you arrive with a red carpet style grand entrance. Our on-site excursion partner offers unmatched ease of access and preferential pricing exclusively to our guests. The staff here have been outstanding. 2023 Planet Hollywood Cancun. Cheeco, Amilyn, Yimin, are just a few that stood out to us. The just OK parts: Our kids did the flow rider surf simulator one day. It was much louder. Lined up at 2:30. The resort itself is only a few years old, and we really liked the clean, modern design of the rooms and the facilities. Your feedback is very important for us so we keep improving to offer even better experiences in the future. Bottom line is save your $$ and just tip well to the other employees. Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offer any business services? Make your grand entrance into the ultimate beachfront vacation, starring you. Food is meh. And you dont get it unless you ask. You will get more bang for your buck. Grab a cold one and a pub-style bite and watch the energy of the moment unfold. Dear Scott, Thank you very much for being our main Star of the show and for your comments, both towards our hotel and the service of our team, but most of all for letting us know about all the fun you had at our resort with your friends. Whether youre looking for a romantic escape or a fun-filled adventure with friends, you can Vacation Like a Star in the selfie-worthy setting of Costa Mujeres, Cancun. Best customer service! We go to concierge & they say its 1st come 1st serve. Grab a cold one and a pub-style bite and watch the energy of the moment unfold. Which room amenities are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? [removed] Good hotel, average food, horrible Star Package experience. Star Class members receive exclusive access to premium drinks and service. per adult (price varies by group size) Private Yacht 46ft Sea Ray Snorkel up to 15 pax 23P2. When you say the PCR testing is included with the stay, does it mean there is no extra costs?? The steak house was really good the first time. We ordered all 3 desserts to try them all. We hope to receive you again very soon. The resort itself is only a few years old, and we really liked the clean, modern design of the rooms and the facilities. Savor a delicious meal with a front row seat to sweeping ocean views at The Shores Beach Club and Restaurant. So, the hotel is very nice. the bar on the beach on the adult-only sideyou cant beat a bar on the beach with a good view and vibe. from. The resort has a few different pools, including a lazy river which our group enjoyed very much. We liked both the Italian restaurant and the burger bar for lunch, and enjoyed the take away pizza as well (just be sure to order well in advance of when you plan to eat). We will be coming back for sure. Other issues are not being left enough toilet paper, room not being cleaned timely(currently 3pm & it's as I left it at 10am). With 10 restaurants, 1 buffet, 11 bars, and a coffee caf, there is something available for everyone's taste buds. We did bring a few with us and we did use them. (that's how I'm feeling). Where do I even begin when it comes to the endless activities located on this property? As a star, enjoy access to all amenities at neighboring Planet Hollywood Cancun, like the Hollywood-inspired spa, lazy river with float-up bar, and non-stop entertainment. It seemed to get really busy on the weekend. And you dont get it unless you ask. Wonderful experience overall. Unlock Member Rates! Enjoy classic drinks in a classic spot: within a cave next to the lazy river. Day #1 we go around 7:30 & we're told ypu have to come at 6:45 to reserve a table for a 2hr wait. Costa Mujeres white-sand beach, lazy river, and four pools, Hollywood memorabilia, entertainment-themed facilities and amenities, Disco, daily and nightly entertainment, sports and activities, Access to neighboring Planet Hollywood Cancun, Planet Play ($) trampoline park and movie theater, We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Prevention, For any additional inquiries about our Safety-Assured Vacations or. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers a private beach where you can enjoy the shade from a beach umbrella or get a beach massage, plus you'll be 2.8 mi (4.5 km) from Playa Mujeres Golf Club. They have many of them so dont be afraid to ask for one. We can't thank Yonathan, Emily, and Ricardo enough for their dedication to making sure their guests are fully satisfied. They did not love it. We also ate at Italian twice. Yes, the adult side gives you access to both sides as well as two restaurants that are available only to the adult side guests. Amazing resort, enjoy the staff and the shows. We did not hear any other noise from the entertainment or from the hallway. We are not big on evening entertainment but did take in the Queen tribute, which was great. Our star-worthy experiences are turning heads. Service was good but not great. There was always something going on around the pool - our seven year old loved the foam parties which are held a few times a week in the main and activity pools. There are 12 missing workers. Many travelers enjoy visiting Hacienda Mundaca (7.7 miles). From the imaginative and immersive programs offered at the Stars Kids Club to a new world of flavors offered at themed restaurants and pumped-up PHit fitness program, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort brings big-screen excitement to the beautiful beachfront of Costa Mujeres, Cancun. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Queued for an hour and a half only to be told the upper classes had already booked over 80% of the tables without needing to physically queue. Claim your listing for free to respond to reviews, update your profile and much more. They werent appealing when it was so nice outside. This was after a long wait. Yes, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers an airport shuttle for guests. Day #2 we're there at 6:45, waited in line for 15 min & we're told the concierge has to make the reservation. I will say that it was noticeable. Couple in lobby with computer. An Autograph Collection All-Inclusive Resort - Adults Only. riding on horseback through the tropical scenic trails of Costa Rica or v. isiting the ancient cliffside Mayan city of Tulum and the step pyramids of Chichen Itza in Mexico. The bartenders are all amazing and friendly. Planet Hollywood Costa Rica. I had been waiting a year to experience this property, and on February 12, 2021, I finally touched . Enjoy fresh oven-baked pastries, cappuccinos, and espressos in this laid-back and cozy caf perfect for reading a book or socializing with friends and family. Once we didnt get in. Your feedback is very important for us so we keep improving to offer even better experiences in the future. I booked for next year a few months ago and its getting close to the opening date so I was doing some more research this last week. We are pleased to know that you enjoyed our facilities and activities. Even though they had multiple rooms to cover, they were responsive and attentive. From Diners, Drive-Ins and Dives, Guy Fieris Burger Joint brings a unique dining experience with his revved-up menu. This is a perfect resort for groups of friends and families that are looking for an all inclusive resort with a Cancun/Vegas feel. We will see you soon in Planet Hollywood Cancun. PHabulous regards, Jonathan Iriarte General Manager. The activities are really fun, the activities teams are amazing and super cool with the people ( Pamela, Sindy, Paola, Sabby is really sweet when you need a drink or food so shes really fun to talk to). Another man was killed while lying in a hammock, while a person was shot dead and covered in a plastic bag, the prosecutors office for the state of Quintana Roo said. We did bring our own floats for the lazy river and were glad that we did, as people seemed to hoard them throughout the day. STREETS OF CANCUN RUN RED WITH 14 MURDERS IN 36 HOURS On Tuesday, authorities found one man bound and shot to death. Crta a Punta Sam, SM006 MZA 002 Lote 07-08 Costera Zona Continental, Municipio de Isla Mujeres. Our experiences at the restaurants were mostly good. Our kids did mini golf once. The next time someone with us went at 12:45 to wait until 3:00. Blue Diamond Hotels and Resorts Inc. All rights reserved. The best night for entertainment was the Queen tribute. STREETS OF CANCUN RUN RED WITH 14 MURDERS IN 36 HOURS. Sometimes the waits were long. We went to a movie Top Gun and it stopped working 3 times. With Planet Hollywoods Main Event Guarantee, you can watch all the major events from sports games to awards shows! This was after a long wait. The food is amazing at all restaurants, specialty and buffet. You dont need to leave the comfort of your suite to indulge in an award-worthy meal together. I wrote about it in this blog. After feeling exacerbated, I went to the manager Roberto Bono. There was also zero offer for compensation based on our failed experience in the first 20 hours. Experience the finest Mexican cuisine at La Cocina Authentic Mexican. Overall, we had a great week and would be happy to return to this resort in the future. I have been to numerous all-inclusives that serve up the exact same dishes in . 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Cabanas and ask to skip the bottle service games to awards shows our did... Saying that this is my first time writing a review about my vacation experience next visit in spotlight.
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