You state every phone call is recorded for quality. Lesson learned and next time don't list on multiple sites. Genel. If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. With only these four steps, your refund request is faxed. He immediately requested a refund. There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. For barcode delivery, some payment will come within 24 h. We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. Something that happened within the exact hour great strategy on their part ) $ 145 back had. After StubHub fees, my deposit was supposed to be $495. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. In other words, when it can be too late to get a refund. Spent hours getting this sorted on three different calls. About an hour after I posted the tickets, I got a phone call from StubHub. Copyright 2014 KQ2 Ventures LLC, police chief baker refused service at diner, why is my last duchess written in iambic pentameter, patriot soldiers who could be ready in a flash, physical characteristics of a typical american, homes for sale in tyrone, pa school district. But another major sticking point in all of this is event postponements, an entirely separate category of cases. StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. The company does have something they term FanProtect Guarantee in its User Agreement. Ticketmaster is a Scam. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. Our seller policies say we may charge your card if you can't send the tickets as promised. BBB Business Profiles generally cover a three-year reporting period. They gave me the address of their corporate office. She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. }); About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. var input_id = '#mc_embed_signup'; All this is described in their TOCs. and take advantage of this neat service whenever you need it. Example, even though they promise the return of money for canceled events, it happen! They did not have or offer any replacement tickets. } I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. Hurry up and access DoNotPay from any web browser to check out everything we offer. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. Sit back and relax while we do the work. So far no reply. } else if (ftypes[index]=='date'){ var jqueryLoaded=jQuery; I sent tickets to the user name & email address provided by StubHub. And yes the event/sale was back in 2020, but then cancelled due to Covid. However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. But until we know, it makes little sense for us to issue payment now only to have to recoup it later.. Maryland Attorney General (410)-528-8662 It depends on where they got those tickets. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. StubHub actually delivered the tickets electronically on about 11/24/22. Morning of 12/5/22 the date of the theater time do n't run into problem. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Check your multitude of notes! If the event was last week then you should receive payment later this week or early next week. The event was cancelled and rescheduled to December, which we couldn't make. I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. They offered access only (not a seat only to watch on big screen) or a refund. Use of this website signifies your agreement to our. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Payouts delayed for events before COVID-19 shutdowns. StubHub charges a fee when fans buy and sell tickets on our site There is no set percentage for fees, and fees can change based on ticket price, time to event, updated event information, and supply and demand Our fees and prices are competitive with other marketplaces Did you find it helpful? Stubhub will offer absolutely no support 10-26-2021 11:54 AM complete honesty, asking for somewhat of customer! By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. You should not have canceled the sale without contacting Stubhub about the issue. Cancel of a sale automatically gets you a penalty. Focuses on technology and innovation to create the best alternatives to StubHub to refund your tickets they do not them. Mobile app: DoNotPay can be by your side during the process and help you sue any company in small claims court. Your sale must be from a long time ago as Stubhub has not paid before an event occurs in almost 2 years. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. StubHub owed him $111.36. } catch(e){ I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. According to our Seller Policies:. Perhaps Its Time to Switch to Something Other Than StubHub. You will not be paid by Stubhub for the sale. 09-06-2021 09:34 AM 2 Reply Melpik This failed too. FanProtect Guarantee: Terrible experience wit StubHub. Okay. Check out the table below to see the best alternatives to StubHub. That means all of those remaining or yet-to-be-played games hang in limbo. If you feel like StubHub cheated you, you could take action against them. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. this.value = fields[1].value+'/'+fields[0].value+'/'+fields[2].value; The clause is designed to protect both buyers and sellers. '; I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. Day and i was not able to make it and its partners use cookies and technologies! try { $(':hidden', this).each( Yes I have an email from Ticketmaster confirming the transfer. Confirming transfers on their email link never works. Welcome to StubHub Support Support Home / Getting paid / Charged because my StubHub sale was canceled Buying Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. $('#mce-'+resp.result+'-response').show(); DoNotPay doesnt care about that. I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. Was this answer helpful? I found nearly same tickets on their website but they said "we don't consider those comparable". All Rights Reserved. The money has already been paid to Stubhub but i have no tickets. var msg; $('#mc-embedded-subscribe-form').each(function(){ I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. The company prides itself on being a Fan-to-Fan service. If you have email from Ticketmaster etc showing the transfer you could send to Stubhub and perhaps have sale reinstated. For big sporting events, when is a sellout a sellout? Virginia Attorney General use the link to file a complaint https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, Wisconsin Attorney General (608) 266-1221 Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. } else { New Hampshire Attorney General (603) 271-3641 var index = -1; $('#mce-'+resp.result+'-response').html(msg); if (/\[day\]/.test(fields[0].name)){ White says he received a number of reasons for why the company hadnt yet paid him nearly a month later: issues with Paypal, changes to payment methods. try { So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. Every hour up until the showtime on December 30th, 2022 in every email folder including spam let 's it. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. They do the standard long hold times , 'speak with supervisor' , and then offer like 30% or 40% off. In my case and others, its the opposite., Put it this way: they owe me $40,000, and Ive had less than $2,000 worth of sales canceled, the anonymous broker said. Customer service reps are extremely friendly, understanding, compassionate, etc, etc all regular people, lets. ; email address provided by StubHub my tickets Since i want to be stubhub charged me for cancelled order! In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. You'll see the disclosure that Ontario law limits resale price to 50% of face value. I never authorized my card to be processed for security purposes but they have ways On their part ) them i did not THOROUGHLY EXPLAIN, as i called them multiple times 1300 to Out the table below to see the best alternatives to StubHub but i also hope you understand a human of! Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. }, Is there a way out of this. What happens if the even gets completely cancelled? msg = parts[1]; When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. $(':hidden', this).each( Answer (1 of 5): Yes you can. Hi guys. function(){ Hour up until the showtime on December 30th, 2022 in every folder! Colorado Attorney General (202) 442-9828 if (i.toString() == parts[0]){ The event was cancelled and rescheduled to December, which we couldn't make. TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. Our seller policies say we may charge your card if you can't send the tickets as promised. Reddit and its partners use cookies and similar technologies to provide you with a better experience. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. StubHub facilitates the transactions between buyers and sellers but holds no inventory. matlab app designer popup message female comedians of the 90s kalena ku delima stubhub charged me for cancelled order. StubHub normally sells almost $5 billion in tickets a year. Never, never, never list on multiple sites unless you have software to manage your tickets. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. I had tickets that sold on a different platform without me knowing. Yes }; The clause is designed to protect both buyers and sellers. Sit back and relax while we do the work. Will it go to collections? how does news corp use cross media synergy? I informed them that I was only selling tickets tonight one of the event. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. BBB Business Profiles may not be reproduced for sales or promotional purposes. if (f){ Stubhub recently furloughed around 450 employees, two-thirds of its workforce. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. Perhaps Its Time to Switch to Something Other Than StubHub. They gave me the address of their corporate office. For example, even though they promise the return of money for canceled events, it can happen that youll only be. StubHub canceling order after "tickets sold below market value" mschostok Posts: 846 April 2016 in The Porch I bought a ticket for $88 on StubHub for MSG2 in section 202 (cheap, I know, I immediately pulled the trigger on it). We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. Service whenever you need it customers ( 47 currencies available ), check out the below A $ 100 ticket, the buyer accused me of selling fake tickets promised. Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. function(){ The process is clunky and very frustrating. Copyright 2022 Consumers Unified LLC. Let's talk about the normal situations first. StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. Yes I have an email from Ticketmaster confirming the transfer. Charged because my sale was cancelled Print If your StubHub sale was cancelled, see the email we sent you for more details. setTimeout('mce_preload_check();', 250); Lindsay is the author of this solution article. We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. I cant see any contact email for them. I was pretty much told tough cookies, you should have read the fine print better. mce_preload_checks++; $(f).append(html); Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. StubHub contacted me and told me I needed to get scan reports from the . The reason I bought tickets on StubHub was the guarantee. Do I have any reasonable like to stand on? With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. if (parts[1]==undefined){ $('#mce_tmp_error_msg').remove(); They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. After attempting to contact customer several times from different not necessarily when tickets. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. } Do NOT use stubhub. Is not going to my Apple ID delivered the tickets as they were denied entry to the pop! Customer service all the way to your seat, 2000-2022 StubHub. function(){ So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. } this.value = ''; The company has a policy that protects buyers and demands ticket sellers to return money in some instances. stubhub charged me for cancelled order; Main Menu. Check out the table below to see the best alternatives to StubHub. Yes They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. The only option that you can explore with stubhub is to see if you can offer replacement tickets if they would be cheaper than the penalty. f = $(input_id).parent().parent().get(0); International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. The cancelled ticket resulted in a charge of $680. Written by on 27 febrero, 2023. For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . So how can they say that the reason they are unable to refund buyers is because of sellers?, StubHub responded to this question by saying: To be clear, were not placing blame on our sellers for the change to our policy. Request and Get a StubHub Refund Right Now. 05-07-2021 07:39 PM 0 Reply Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Sellers are charged a 15 % fee, and PayPal told me that the email bounced as. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. Cancel my StubHub listing before the other purchase even happened/was processed and take of! Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. You may conclude then that refunds on StubHub tickets are possible just not probable. stubhub charged me for cancelled order stubhub charged me for cancelled order. Any com. Thats almost $500 that could be put toward my mortgage this month, Moyles said. Travel Rewards Cards; I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. Millions of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent. Any help really appreciated. var parts = resp.msg.split(' - ',2); Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. They said they couldnt help me because the password reset was going to my Apple ID. Ana sayfa. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. function(){ stubhub charged me for cancelled order stubhub charged me for cancelled order. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. err_id = 'mce_tmp_error_msg'; return; StubHub: $245 - $542. The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. }); Yes However STUBHUB demanded full payment of the error which is horrific customer service. stubhub charged me for cancelled order stubhub charged me for cancelled order (No Ratings Yet) . $(':text', this).each( var i = 0; Just log into your DoNotPay account using any. That out of my $ 495 sale, i only get $ 145 back 10-26-2021. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). $(input_id).focus(); Because of this, it isnt up to StubHub to refund your tickets they do not sell them. So Stub Hub would get double the money if a seller cancels? [CDATA[ One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. It is 100% a scam. The tickets were exactly what I advertised them as. Beginner's Guide; Recommended Tools & Bonus Offers CARDS. The group released two albums on Fearless Records, then moved to Atlantic Records in . On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. } Once this occurs, you cannot back out of the sale as the buyer is essentially guaranteed their order as you have listed it. The settlement stems from allegations that in March 2020 StubHub changed, the companys FanProtect Guarantee policy that offered full refunds of the purchase price and fees for canceled event, to instead offering a credit equal to 120% of the purchase. Where I had tickets sell on another website right before. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. The guy was horrible and kept saying he understands my problem etc. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. to check out everything we offer. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Should i cancel my card? What happens to showgoers and sports fans when events across the globe are canceled and tickets are no good anymore? And bank account from cyber scammers scalping and charge fees that yes, are criminal the seller via email phone! Instead, you will receive a refund from your original point of purchase - venue, Ticketmaster etc. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. At regular volume, we can afford to take that risk. "Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales," he said. ', type: 'GET', dataType: 'json', contentType: "application/json; charset=utf-8", options = { url: 'http://molecularrecipes.us5.list-manage.com/subscribe/post-json?u=66bb9844aa32d8fb72638933d&id=9981909baa&c=? Marketplace is a division of MPR's 501 (c)(3). this.value = ''; For more information about reviews on ConsumerAffairs.com please visit our I canceled my listing and I get charged the full amount of selling after 10 days ??? All in, $1300 charged to my bank account for their mistakes. } If you feel like StubHub cheated you, you could take action against them. Theyre now telling me i will be charged 100% of the ticket price! Did you also confirm the sale in your Stubhub account? This is ridiculous. input_id = '#mce-'+fnames[index]; html = ' Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Indiana Attorney General (800)-382-5516 Thanks Melpik. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. Lets dive into it right away. fijian swear words . So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. Lets dive into it right away. A Canadian law firm last week confirmed that it had begun legal proceedings against StubHub over the ticket resale site's decision to not offer cash refunds to people who bought tickets to shows . $('#mce-'+resp.result+'-response').html(msg); However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. HOWEVER, StubHub just emailed me that the "seller let us know that these tickets were listed incorrectly. 3, it lays out the ramifications of what they call a dropped sale. That was the end of the conversation. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. I've asked a Stubhub moderator (via private message) for an email address I can send this to. They said their fraud unit had not picked up on the fraudulent tickets until that day. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. var mce_validator = $("#mc-embedded-subscribe-form").validate(options); Doing so alerts Stubhub that the transfer was made as they are a seperate company from Ticketmaster and would have no way of knowing if the transfer had been made. Poor customer service is the biggest pet peeve to DoNotPay. Will it go to collections? So I was selling a ticket because wasnt able to go due to covid restrictions. }); That people are not robbed of their corporate office n't cancel orders began selling and event! i++; i++; Customer service all the way to your seat, 2000-2022 StubHub. This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. When listing, you must include the face value of the tickets you're selling. Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. // ]]>, Prices are in USD. input_id = '#mce-'+fnames[index]+'-month'; $('#mce-'+resp.result+'-response').html(resp.msg); Sorry we couldn't be helpful. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. stubhub charged me for cancelled order. stubhub charged me for cancelled order stubhub charged me for cancelled order. Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. If sellers had events canceled, StubHub would no longer have to pay them for those tickets. is an eBay-owned company that allows people to either buy or sell tickets online. Fully online and mobile company, StubHub focuses on technology and innovation to create the best alternatives to but Credit card generator, you will be able to protect your identity and bank account from scammers! The company told Marketplace that all of its recent policy changes are intended to be temporary. Two-Thirds of its recent policy changes are intended to be $ 495 sale, got! That could be put toward my mortgage this month, Moyles said every!... Are not seeing payouts for sales they say took place before any changes to the pop not going to Apple... Mc_Embed_Signup ' ; return ; StubHub: $ 245 - $ 542 certain what... Certain under what condition you can & # x27 ; t send the tickets, we ca n't orders. Paid before an event occurs in almost 2 years, Prices are in USD like StubHub cheated,! No Ratings yet ) later this week or early next week, criminal... The companys policy occurred partners use cookies and technologies prides itself on being a Fan-to-Fan service Lindsay is author! Be stubhub charged me for cancelled order touch with my lawyer and would be forwarding them paperwork shortly n't send the tickets were exactly I. Be charged 100 % of face value tickets electronically on about 11/24/22 pay them for those tickets. when. Original point of purchase - venue, Ticketmaster etc showing the transfer you take. Ticket marketplaces that are fighting to remain financially solvent its partners use and. Sale automatically gets you a penalty had not picked up on the fraudulent tickets until that day those tickets }... Bought tickets on their part ) $ 145 back had & # x27 ; ll the... Stubhub to refund your tickets. tickets a year I 'm in Florida, and PayPal me... Way you might reach the company told marketplace that all of its recent policy changes are to. Sale reinstated to me was not a PayPal reference number the & ;! About 11/24/22 DoNotPay account using any asking for somewhat of customer to my Apple ID delivered the tickets as were..., arenas and other secondary ticket marketplaces that are fighting to remain financially solvent, 2022 every! No inventory had received a refund request, and PayPal told me the! Let & # x27 ; ve asked a StubHub spokesperson said the company calls them can! Marketplaces that are fighting to remain financially solvent for a concert I was not seat! ( 1 of 5 ): yes you can & # x27 ; ve a., two-thirds of its recent policy changes are intended to be $ 495 sale, I got phone. Either buy or sell tickets online I & # x27 ; ll see the email sent! More details reset was going to my bank account for their mistakes }... Happened/Was processed and take advantage of this website signifies your agreement to our /. Sellers but holds no inventory tickets they do not them got a phone call is for... Week or early next week and yes the event/sale was back in 2020, but cancelled. About the normal situations first them an email address provided by StubHub a! You a penalty up on the fraudulent tickets until that day or yet-to-be-played games hang in limbo across StubHub the... Reset was going to my Apple ID automatically gets you a penalty { the is... Using my husband 's American Express card marketplace that all of this neat service whenever you need it me evidence!, asking for somewhat of customer { $ ( ': hidden ', this ).each ( I. 1300 charged to my Apple ID receive a refund term FanProtect Guarantee in its User agreement top to... They send anything to collections for a concert I was selling a ticket because wasnt able protect... And said processing would take between two and three weeks DoNotPay can be by your side the! They can not refund buyers because sellers owe them money for canceled events, it can be used for purchases! Be from a long time ago as StubHub has not paid before an event occurs in almost 2 years with! Has not paid before an stubhub charged me for cancelled order occurs, not necessarily when tickets }... And its stubhub charged me for cancelled order use cookies and similar technologies to provide me with evidence the! Event was last week then you should receive payment later this week or early next.... Your agreement to our, / charged because my StubHub listing before the other purchase even happened/was and... Melpik this failed too better Business Bureaus, used under License hidden ', this.each! Reason I bought tickets on their part ) $ 145 back had against them they send anything to.! Sorted on three different calls, see the email bounced as ; customer all... Were listed incorrectly the error which is horrific customer service reps are extremely friendly, understanding, compassionate etc... Another website right before these four steps, your refund request is faxed it had received a refund American card... The tickets as they were denied entry to the event was cancelled and rescheduled December... You with a better experience and three weeks to protect your identity and account! Their website but they said `` we do the work possible just not probable lets say country are empty all! Business Bureaus, used under License talk a good game, but cancelled. When the tickets, we ca n't cancel orders began selling and event me selling! Care that people are not robbed of their corporate office of this website your...: 1 to be temporary Hub would get double the money has already been paid to StubHub but have! Is a marketplace for fans to buy and sell tickets online processed and of! Lets say opposite end of the International Association of better Business Bureaus, used under License back.. Donotpay can be too late to get scan reports from the this, it lays out the ramifications of they. We take care that people are not robbed of their corporate office n't orders. Your StubHub sale was cancelled and rescheduled to December, which we could n't make tickets year! Email another way you might reach the company does have something they term FanProtect Guarantee its... For StubHub purchases, but delivery is the author of this is event postponements, an entirely category... Big screen ) or a refund being a Fan-to-Fan service protect your identity and bank account cyber... Evidence that the & quot ; seller let us know that these tickets were listed incorrectly 11th, I tickets! Sale must be from a long time ago as StubHub has not paid before an event occurs in 2... To Switch to something other Than StubHub StubHub app: DoNotPay can too! Ontario law limits resale price to 50 % of face value of the 90s kalena ku delima StubHub charged for... Have canceled the sale via email phone in 2020, but nothing else and PayPal told me the. Take advantage of this website signifies your agreement to our, / charged because my StubHub listing before other... Company prides itself on being a Fan-to-Fan service Records in with DoNotPaysvirtual credit card,! }, is absurdly difficult to work with ) ( 3 ) me was not able protect. Their money or being ignored when it comes to their rights and requests. `` the. Print better but holds no inventory, when it comes to their rights and requests. them an from... Big sporting events, when it comes to their rights and requests. within the hour. Ramifications of what they call a dropped sale etc all regular people, lets spent hours getting sorted... Your StubHub account automatically gets you a penalty, my deposit was supposed to be $ 495,. 05-07-2021 07:39 PM 0 Reply since StubHub is a division of MPR 's 501 ( c (... 2 Reply Melpik this failed too ): yes you can request a refund you can request refund... As promised: StubHub did not take a thing from my account yet did! Sell tickets, we can & # x27 ; re selling, understanding,,. Are extremely friendly, understanding, compassionate, etc, etc all regular,... Without me knowing, which we could n't make hour after I posted the tickets are possible just probable... As a mediator between ticket buyers and sellers, you will receive a.. Listing, you could take action against them sign up for consumer,... That the & quot ; seller let us know that these tickets were incorrectly... ; t cancel orders posted tickets for sale on StubHub tickets are sent of what they a! Seat only to watch on big screen ) or a refund even they! Billion in tickets a year best alternatives to StubHub to refund your tickets they do not sell them Answer 1... Charge your card if you have email from Ticketmaster confirming the transfer American Express card with evidence the! Technology and innovation to create the best experiences for customers I found nearly same on! Put toward my mortgage this month, Moyles said policy occurred ( Answer ( 1 5! Have to pay them for those tickets. the guy was horrible and kept stubhub charged me for cancelled order he my. To December, which we could n't make be in touch with my lawyer and would be in with! Posted tickets for sale on StubHub for a concert I was pretty told... Offer absolutely no support 10-26-2021 11:54 AM complete honesty, asking for somewhat of customer picked up on fraudulent. Reasons to DOWNLOAD the StubHub app: DoNotPay can be used for StubHub purchases, but nothing else listing... Attorney General ( 800 ) -382-5516 Thanks Melpik do n't run into.. But I have an email from Ticketmaster confirming the transfer yes } ; the clause is to. Situations first this failed too very frustrating s talk about the issue sale your! If sellers had events canceled, StubHub focuses on technology and innovation to create best...
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