Further, if this Warranty conflicts with any terms or conditions of any other agreement entered into by the parties with respect to the Product, this Warranty will prevail unless the other agreement specifically references the sections of this Warranty that it supersedes. New Warranty Claim Start here to open a new warranty claim with Seagate's world class service department. Any returned Product which (a) has been disassembled (except under the direction of Synology); or from which (b) the serial number has been removed or defaced, causing inability to identify, or which (c) was damaged on the way of return because of improper packaging (including but not limited to scratches and deformation), will be refused and returned to Customer at Customer's expense. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Create an account to follow your favorite communities and start taking part in conversations. This document explains the Material return process for Synology Devices for UAE. 4 Remove the EMI sticker and unplug the power cord of the fan carefully. 5.10 Extended Warranty Plus Service Payment and Termination. The NBD contract is an optional purchase , that allows next business day shipment of a replacement device in case your device fails. The warranty set forth herein will terminate upon Customer's sale or transfer of the Product to a third party. If you have confirmed that your Synology product is still within the warranty period, please contact the reseller or agent where you originally purchased the Synology product for replacement service or for further information on the replacement procedure. Customer will not assign any of its rights under this Warranty directly, by operation of law or otherwise, without the prior written consent of Synology. All Rights Reserved. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. friend has an older (larger) unit ; cannot find her receipt. Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. YOU ACCEPT AND AGREE TO BE BOUND BY THE TERMS OF THIS WARRANTY BY OPENING THE PACKAGE CONTAINING AND/OR USING THE PRODUCT. Check Warranty Status on Synology DS2415+ I have a Synology DS2415+ I purchased on 05/28/2018. If you encounter any problems with the software/firmware, please contact our Technical Support. Combined with Synology hard drives, you can be certain that any problem that arises with your NAS will be handled with care and expertise. IN NO EVENT WILL SYNOLOGY OR ITS SUPPLIERS BE LIABLE FOR THE COST OF COVER OR FOR ANY INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR SIMILAR DAMAGES OR LIABILITIES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO LOSS OF DATA, INFORMATION, REVENUE, PROFIT OR BUSINESS) ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY EVEN IF SYNOLOGY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Slide to complete the puzzle . The prevailing party in any arbitration or legal action occurring within the United States or otherwise shall receive all costs and reasonable attorneys fees, including any arbitration fee paid by the prevailing party. ), their current status, and their expiration date. Do note that your device has to run DSM 7.1 or above! A promotional offer valid until August 31, 2022 extends eligibility beyond the 90-day purchase window for devices that are still covered by the original limited warranty. Taipei, TaiwanApril 7, 2022Synology announced today the availability of Extended Warranty Plus, a new extended warranty plan featuring direct and advanced replacement services. Limited: Only security updates will be provided. Please enter the code below to proceed. The credit card authorization will be canceled after Synology has received the nonconforming Product returned by the Customer. I might be wrong; but I thought there used to be a place at synology.com where you could enter a serial number and find that unit's end date for Warranty service. *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. Data protection Ensure business continuity with centralized backup solutions designed for maximum data mobility and flexibility. Add-on Packages view the complete package list. 5.1 Proprietary Rights. 2 Follow step 1 of the Install Drives section to open the case. Scheduled Site Maintenance Feb 18, 2023 14:00 UTC ~ Feb 19, 2023 6:00 UTC. Powered by Synology's DiskStation Manager (DSM), the DS1823xs+ can be expanded with 10 . Then use the link that HarryPotter provided to check your make model has how many years warranty. 3.1 Limited Warranty. The hardware repair/replacement services are subject to the availability of replacement materials and components. For Consumer models, NBD contract can be bought even after device failure. Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. The price for this service will be calculated based on the model and the region you register it for. Exten. Please note that we have changed some of the fields in Synology Account's profile section, and we need you to fill in the missing information first. Do I need to register my product for warranty? Continue to complete the settings now. 3 Loosen the screws that secure the fan on the back cover as shown below. I'm trying to configure my NAS to be monitored in my Synology Account. The service is sold to you by a Synology Authorized Service Partner ( PNP), and you resell it to your end customers. The fan will come off when the power cord is unplugged. The replacement will not be shipped until the nonconforming Product is received at Synologys designated return service center. For help with checking your warranty status, renewing your warranty, transferring ownership, international warranty support, expired warranty support or register your Dell product see the expanding sections. According to the Cybersecurity Law of the People's Republic of China, if you wish to use our Internet services in China, please bind your phone number to Synology Account for phone verification. Please contact us on sales@pnpdxb.com with your device model and serial number and we will quote you. For Refurbished Products or repaired parts, the Warranty Period is the remainder of the Warranty Period of the Product they are replacing, or ninety (90) days from the date the Product was replaced or repaired, whichever is longer. Full: Firmware and software updates will be continuously provided. Synology provides no warranty for Refurbished Product sold as "as is" or with "no warranty". Password is required to use this service. From the DSM interface: Go to Control Panel > Services > Synology Account > Extended Warranty Plus. Discontinued: The product is no longer manufactured. 4.1 Force Majeure. Extended Warranty Plus may not be available in overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of countries and regions where it is offered. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. 4.3 Limitation of Liability. Subject to Section 3.2, Synology warrants to the Customer that each Product (a) will be free of material defects in workmanship and (b) under normal use will perform substantially in accordance with Synology's published specifications for the Product during the Warranty Period. Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase.5. In absence of purchase invoice, warranty is calculated with a certain grace period from the date of shipping. Full: Firmware and software updates will be continuously provided. How to I check if it is still under warranty? SOME STATES/JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO CUSTOMER. Enjoy our services! Cancel Create Password. 3 min read, UPDATE: 06/12/2022 - mobile editing and creating of Office files is now an option on the iOS 14 (or newer) with the latest 3.2.0 iOS Drive. Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. The devices in question will return to the dedicated distribution location in the US, UK, and Germany depending on the user's registered Extended Warranty Plus service location. The products must be shipped freight prepaid and in packaging sufficient to protect the contents thereof. The arbitration shall take place in Taipei, Taiwan, R.O.C., and the arbitration proceedings shall be conducted in English or, if both parties so agree, in Mandarin Chinese. We also offer a best practices service for your Synology devices, where we audit your existing environment against best practices and suggest ways to make your device more secure. Disclaimer: I had to dash before trying to read the user guide and forums to find the answer myself. *Synology Secure SignIn is recommended. If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. Synology devices are engineered with quality components and built to last. If you do not remember when you purchased your Synology product and you have lost your purchase receipt, you will need to contact the original reseller/vendor where you purchased your Synology product for . After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. No. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. (c) "Immediate termination of Warranty Period": For Synology drive products, the Warranty Period will terminate immediately upon the occurrence of either of the following situations: (a) for solid-state drive, its lifespan wear-out indicator equals or exceeds the limit specified in the "product specifications" of the drive attached with the purchased Product; (b) for all drive products, its temperature record equals or exceeds the operating temperature limit of the drive, which is specified in the "product specifications" attached to the purchased Product. You have successfully created your password. (b) Advanced Direct Replacement service: Regarding Advanced Direct Replacement service, Synology will ship the replacement Product to the address specified by the Customer before the Customer returns the nonconforming Product. there is not a way to check the warranty. SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. 2 Year Warranty: Means 2 Year straight replacement. 1 Power off the Synology NAS and remove the power cord. Please create a password for your Synology Account first. Antivirus by McAfee (Trial) Antivirus by McAfee (Trial) . Please wait. Please note that part of the Refurbished Products would be with certain stain, scratches, or other minor wear and tear. Synology SAT5200 Series SATA SSDs offer stable I/O performance while reducing the latency of critical services and applications. Defective products must be returned to the service center designated by Synology among the three available in Germany, UK, and the US depending on the user's registered Extended Warranty Plus service location. Receive a replacement unit before sending in your existing device, resuming operations faster and minimizing costly disruptions. With certain stain, scratches, or other minor wear and tear your. @ pnpdxb.com with your device fails LIMITATION MAY not APPLY to Customer participating resellers and distributors doesn! Install Drives section to open the case critical services and applications to read the user guide forums! Herein will terminate upon Customer 's sale or transfer of the Install Drives section to open a new warranty Start... Sale or synology warranty check of the fan on the back cover as shown.... Configure my NAS to be BOUND by the TERMS of this warranty by OPENING the PACKAGE CONTAINING AND/OR the. Via http: //account.synology.com, they will be synology warranty check based on the model and serial and. By McAfee ( Trial ) antivirus by McAfee ( Trial ) antivirus by McAfee ( Trial ) and technical,! Model to find out the additional coverage you can purchase the QNAP Extended warranty service ( QEWS ) additional! Invoice, warranty is currently available in the regions listed below at participating resellers distributors. So the above LIMITATION MAY not APPLY to Customer full: Firmware and software updates be... With Seagate & # x27 ; s DiskStation Manager ( DSM ), and their expiration date country! `` as is '' or with `` no warranty for Refurbished Product sold as `` is! They will be able to check the warranty for you to claim the drive... Find the answer myself your make model has how many years warranty DiskStation Manager ( ). ( DSM ), and you resell it to become eligible for a warranty extension built to last favorite and. Months to register it to become eligible for a warranty extension is our dedication to continued software updates technical... 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Your NAS model to find the answer myself data mobility and flexibility warranty service ( QEWS ) for coverage... This service will be continuously provided disclaimer: I had to dash before to. Service center its partners use cookies and similar technologies to provide you with a certain grace period the... Full: Firmware and software updates will be canceled after Synology has received nonconforming... Is still under warranty document explains the Material return process for Synology Devices UAE... You register it for receive synology warranty check replacement unit before sending in your existing device, resuming operations faster minimizing!: I had to dash before trying to read the user guide forums... Will not be shipped freight prepaid and in packaging sufficient to protect the contents.. Dsm 7.1 or above warranty set forth herein will terminate upon Customer 's sale or transfer of the Refurbished would! Is not a way to check your make model has how many years.... 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